Account Manager, Mid-Market

Summary

Join FiscalNote's Account Management team as a key player in driving value and building strong client relationships. You will be responsible for maintaining and growing a book of business, identifying new opportunities, leading client renewals, and acting as a trusted advisor. Success in this role requires proven SaaS sales experience, strong communication skills, and experience with change management. The position offers a competitive salary and commission structure and is remote, with a hybrid option for those in the DC Metro area. FiscalNote is committed to diversity and inclusion and encourages applications from all qualified individuals.

Requirements

• 3+ years of relevant professional experience in SaaS account management
• SaaS sales experience and proven track record of hitting sales goals
• Experience selling Professional Services alongside SaaS subscriptions
• High performance in people and relationship management
• Strong written and verbal communication abilities, as well as exceptional organizational skills
• Experience with change management and implementing new solutions within large organizations

Responsibilities

• Maintain and grow a book of business between $3M-$4M
• Create and deliver business reviews and proposals during quarterly touch points
• Proactively identify new business opportunities within the existing client portfolio
• Lead client renewal processes and ensure client satisfaction and retention
• Cultivate strong client relationships, focusing on building C-suite champions
• Act as a trusted advisor to clients, offering strategic guidance and solutions to help them achieve their business goals
• Maintain an active renewal and cross-sell forecast and identify areas of improvement
• Partner with paired CSM to ensure a successful onboarding and adoption process
• Actively contribute in team meetings and discussions around improvements in process, product feedback, best practices, etc

Benefits

• Competitive salaries
• Retirement accounts
• Equity packages
• Comprehensive benefits packages
• Remote work
• Hybrid work option (DC Metro area)