Anaplan is hiring a
Renewals Manager

Summary

Join Anaplan, a leading scenario planning and analysis platform company, as a Renewal Manager in their Shared Services Group for the EMEA region. This is an individual contributor role that involves managing renewals, working with customers, and negotiating contracts. The ideal candidate will have a customer-first perspective, 3+ years of SaaS experience, and excellent negotiation skills.

Requirements

• A ‘Customer First’ perspective and ethos
• 3 + years of SaaS renewals, sales, customer success, or account management experience, preferably managing a Mid-Market/Commercial segment within an Enterprise SaaS organization
• Excellent understanding of most Deal Support/Commercial topics (pricing, deal structuring, contracting etc.); familiarity with basic revenue recognition policies a plus
• Excellent understanding of legal conditions
• Strong negotiation skills
• The ability to acquire knowledge of our products and the value they provide to Anaplan’s Customers
• The ability to acquire a thorough understanding of Anaplan’s corporate goals and objectives and consider these goals/objectives within the design of Renewal offers
• Ability to organize, prioritize, complete activities, and meet deadlines daily
• Requires strong oral and written communication skills in English and French

Responsibilities

• Manage a portfolio of renewals ensuring successful, on-time, execution of renewals processes and Contract Execution
• Work directly with Customers; either via online video conference, email, telephone, or in person (when possible) to support the renewal deal cycle
• Partner with Customer Success and/or Sales team to provide seamless customer support during the renewal cycle – especially in those Renewal cycles that include Expansion or Add-On Opportunities
• Successfully negotiate all issues related to renewals
• Manage the commercial aspects of Customer conversions from Anaplan’s Legacy Products to newer Offerings – including strategic reviews of current Customer landscape and conversion offers that optimize Customer’s utilization of Anaplan
• Respond to questions from Customers and/or Go To Market Organization (internal) on any aspect of renewal
• Review, interpret, and confirm contract terms and conditions; work closely with finance, deal desk, and legal teams to ensure all contracts are accurate. Verify compliance with internal policies (and external regulations)
• Processing of standard and complex quotes, auto-renewal notices, and orders utilizing SalesForce.com
• Maintain an accurate 180-day rolling forecast of renewals within your territory
• Archive and maintain all contractual documentation
• Resolves problems through research, and consulting with internal support teams, to identify the appropriate tools for success

Preferred Qualifications

• Requires a 4-year college degree
• A minimum of 4 years of professional experience – with at least two years experience in renewals, sales, account management, or equivalent customer facing role in High-Tech or Software Industry
• Requires proficiency with computer applications, such as Windows, Excel, and Word and CRM systems – SFDC experience a plus