Onit is hiring a
Renewal Manager

Summary

As a Renewal Manager at Onit, you will be responsible for driving and leading the renewals process to preserve and enhance customer contracts and relationships. You will work proactively with customers to ensure timely renewals, identify risks, grow revenue through price increases during renewal cycles, and collaborate with various teams. A minimum of 3-5 years of quota-carrying Sales/Customer Success/Account Management experience in a SaaS organization is required.

Requirements

• 3-5 years of quota-carrying Sales/Customer Success/Account Management experience, preferably within a SaaS organization
• Experience negotiating contract terms
• Strong negotiation and objection handling skills and demonstrated capability closing complex SaaS contracts/agreements
• Experience handling large volume of renewals (approx 300-500 annually)

Responsibilities

• Own, drive, and lead the renewals and growth process to preserve and enhance customer contracts and relationships
• Contact customers ahead of contract expiration dates to secure their renewals before they expire
• Partner with the Customer Success Manager to strategize on the most effective renewal plan for the customer
• Grow revenue through price increases during renewal cycle
• Identify and maintain accurate forecast of renewal and upsell opportunities in Salesforce
• Collaborate with our Customer Success, Account Management, and Legal Teams around account plans and contracting
• Successfully triage priorities and effectively adapt to ensure customer value is assured
• Maintain accurate data in systems of record - Salesforce, Customer Success Platform (Planhat), and internal systems

Preferred Qualifications

• Experience writing contracts
• Experience in sales development, sales, account management, customer success
• Experience with Salesforce
• Experience with Planhat or Gainsight
• Start-Up Experience

Benefits

Bachelor’s degree or Advanced degree preferred or equivalent experience