Coin Metrics is hiring a
Account Manager

Summary

Join Coin Metrics as an Account Manager to develop and maintain long-term relationships with key clients in the EMEA Region, serving as the primary point of contact for client inquiries, and collaborating with cross-functional teams to deliver solutions that meet client needs.

Requirements

• Interest in crypto and crypto assets
• Bachelor's degree in Business, Finance, or a related field. An advanced degree is a plus
• Experience in account management, preferably in the cryptocurrency or financial technology industry
• Strong knowledge of the cryptocurrency market, blockchain technology, and related products and services
• Proven track record in managing and growing client accounts, meeting sales targets, and driving revenue growth
• Excellent interpersonal and communication skills, with the ability to build rapport and influence key stakeholders
• Strong negotiation and problem-solving abilities, with a focus on delivering exceptional customer satisfaction
• Self-motivated and results-driven, with the ability to work independently and collaboratively in a fast-paced environment
• Exceptional organizational skills and attention to detail, with the ability to manage multiple client accounts simultaneously
• Proficiency in CRM software (Hubspot preferably) and other relevant tools for account management and sales tracking
• Willingness to travel as needed to meet with clients and attend industry events
• Basic understanding of APIs

Responsibilities

• Developing and maintaining long-term relationships with key clients in the EMEA Region
• Serving as the primary point of contact for client inquiries, providing exceptional account management and proactively addressing any issues or concerns
• Understanding clients' business objectives, challenges, and opportunities to effectively position Coin Metrics' products and services
• Collaborating with cross-functional teams, including Sales, Product, and Customer Support, to deliver solutions that meet client needs
• Identifying and executing upon upsell and cross-sell opportunities within existing client accounts to maximize revenue and achieve sales targets
• Conducting regular business reviews with clients to ensure their satisfaction and identify areas for improvement
• Staying up to date with industry trends, market developments, and competitor activities to proactively identify new business opportunities
• Preparing and presenting sales proposals, negotiating contracts, and managing the contract renewal process
• Providing feedback to internal teams on product enhancements, features, and client requirements to drive continuous improvement
• Collaborating with marketing and communications teams to support client engagement activities, including webinars, conferences, and industry events