Abercrombie & Fitch Co. is hiring a
Research Analyst

Summary

The Research Analyst, Voice of Customer role involves managing the technical aspects of the Voice of Customer program, designing surveys, building automated dashboards, partnering with various teams to derive actionable business recommendations, and having extensive experience with the Qualtrics platform. The ideal candidate should have a 4-year degree or equivalent experience, 3-5 years in customer/marketing research, analytics, or another related role, 2+ years of experience managing research through the Qualtrics Engage platform, exceptional project management skills, outstanding communication and presentation skills, empathy for both customers and team goals, and a willingness to travel. The company offers competitive benefits such as incentive bonus program, 401(K) savings plan with company match, annual companywide review process, flexible spending accounts, medical, dental, and vision insurance, life and disability insurance, associate assistance program, paid parental and adoption leave, access to fertility and adoption benefits through Carrot, access to mental health and wellness app, Headspace, paid caregiver leave, mobile stipend, paid time off & one paid volunteer day per year, work from anywhere (Mondays and Fridays are “work from anywhere” days for most roles & six work from anywhere weeks per year), seven associate wellness half days per year, onsite fitness center, merchandise discount on all of their brands, opportunities for career advancement, access to multiple Associate Resource Groups, and a global team that celebrates diversity.

Requirements

• 4-year college degree or equivalent experience
• 3-5 years in customer/marketing research, analytics, or another related role
• 2+ years of experience managing research through the Qualtrics Engage platform, additional experience using Qualtrics XM Discover a plus
• Exceptional project management skills to juggle multiple workstreams and navigate complex projects
• Experience influencing and driving strategic, cross-functional initiatives within large organizations
• Outstanding communication and presentation skills, with the ability to effortlessly convey insights to both technical and non-technical audiences of all seniority levels
• A deep empathy for both the customer and your team's goals
• Willingness to travel –domestic travel, 2 times a year, will be a requirement of this role

Responsibilities

• Manage all technical aspects of the Voice of Customer program including survey design, deployment, and analysis using the Qualtrics Engage platform
• Build automated dashboards to enable monitoring of Voice of Customer KPIs and sentiment patterns for senior leaders and business specific insights
• Partner with Data and Analytics, User Experience, Digital Design and Product Management, Store Operations, and other teams to derive and articulate holistic actionable business recommendations

Preferred Qualifications

Experience working in a Retail/eCommerce environment is strongly preferred

Benefits

• Incentive bonus program
• 401(K) savings plan with company match
• Annual companywide review process
• Flexible spending accounts
• Medical, dental, and vision insurance
• Life and disability insurance
• Associate assistance program
• Paid parental and adoption leave
• Access to fertility and adoption benefits through Carrot
• Access to mental health and wellness app, Headspace
• Paid caregiver leave
• Mobile Stipend
• Paid time off & one paid volunteer day per year, allowing you to give back to your community
• Work from anywhere (Mondays and Fridays are “work from anywhere” days for most roles & six work from anywhere weeks per year)
• Seven associate wellness half days per year
• Onsite fitness center
• Merchandise discount on all of our brands
• Opportunities for career advancement, we believe in promoting from within
• Access to multiple Associate Resource Groups
• Global team of people who will celebrate you for being YOU!