Research And Data Administrator

Summary

Join Procore’s Scout Research Team as a Research & Data Administrator in a hybrid role (3 days onsite in Costa Rica, 2 days remote). Partner with the team and Customer Success to ensure customers receive accurate, compliant documents. Correct data inaccuracies, fill in missing information, and maintain efficiency through communication. Manage and update project information, ensuring data integrity. Use investigative skills and attention to detail to impact customer relationships. This role involves problem-solving and maintaining data accuracy while prioritizing customer satisfaction. The position reports to the Manager, Pro Research and is based in our Costa Rica office.

Requirements

• Proactive problem-solver with strong analytical skills
• Attention to detail and precision in your work
• Quick and efficient with the ability to maintain a fast pace
• Strong customer service perspective in all interactions
• Hard-working, with the ability to step out of your comfort zone when necessary
• Comfortable with routine tasks and meeting deadlines
• Eagerness to learn new tools and software to improve workflows
• Ability to work independently, with a collaborative team mindset

Responsibilities

• Search for property information through online county websites, internal and external tools
• Interact with customers and construction companies via telephone and email to gather and verify data
• Work efficiently under deadlines, prioritizing tasks based on Service Level Agreements (SLAs)
• Update job information in the database through accurate data entry
• Correct inaccuracies and fill in gaps based on customer-provided data
• Communicate proactively with customers to ensure they receive the documents they need in a timely manner
• Identify opportunities for process improvement and collaborate with team members to implement efficiencies
• Learn and utilize construction-related databases and research tools to perform your job effectively