Data Entry & Administrator

Summary

Join Spectrum Association Management as an Administrative Specialist, processing homeowner applications for property changes while adhering to HOA regulations. This role involves detailed work, problem-solving, and collaboration within a supportive team environment. The company offers comprehensive training and mentorship, prioritizing employee well-being and professional development. Successful candidates will demonstrate strong attention to detail, accuracy in data entry, and excellent communication skills. This position offers a hybrid work model, allowing for both in-office and remote work options. Spectrum Association Management is a recognized leader in its field, offering a positive work culture and a comprehensive benefits package.

Requirements

• Large amounts of data input and verification are required to ensure accurate account information is maintained
• Maintaining a database of correspondence, providing service to various third-party vendors, and time management are required
• Polished and professional written and verbal communication skills
• Deadline-driven and highly accountable to meeting HOA regulated deadlines for document delivery
• Analytical and able to research complex issues across various systems and platforms
• Strong attention to detail with the ability to accurately transfer data and information across various documents and computer applications
• Solid customer service skills with ability to handle the following
• Effectively explain regulations and policies to customers
• Diffuse escalated concerns from customers facing tight deadlines
• Provide timely responses to all email and phone questions from customers
• Self-starter/able to work independently with minimal direction
• Collaborative/team-oriented with ability to handle the following
• Proactively collaborate with team to ensure daily work is completed and all deadlines are met
• Work effectively with others to obtain required documentation within strict time frames
• Strong organization skills
• Experience with software programs such as Microsoft Outlook, Excel, and Word

Responsibilities

• Complete daily tasks related to providing correct and timely Documentation within their departments and to external clients, the HOA's we serve
• These roles would be behind the scenes working in our operations departments, doing repetitive work and some interactions with our homeowners
• Troubleshoot, solve problems, work independently while adhering to strict deadlines, and work at a fast pace for a long period of time while maintaining accuracy
• Be detail oriented, take pride in producing great work, possess a positive attitude, and enjoy working with a collaborative team environment
• Have accurate data entry skills
• Provide exceptional customer service to our homeowners and vendors over the phone while communicating in a professional and helpful manner
• Have clear and concise written and verbal communication skills
• With accuracy and timely service, prepare documents required for certain transactions to title companies, review boards, vendors, realtors, and/or homeowners
• Provide exceptional service via phone, email, and in person to internal and external customers
• Receive inbound calls and make outbound calls as needed to clarify information and requests
• Field internal questions and troubleshoot and resolve related issues

Benefits

• Inhouse education, including continued personal development, to expand your knowledge and personal brand
• The freedom to work autonomously
• A friendly and welcoming culture, with activities you can participate in with others, drawings, and fun contests
• A strong team environment whether in the office or working remotely
• Hybrid Empowerment Plan - Our culture is based on trust. We empower our employees to work in-office and remotely based on the role, requirements of the business, and preference of the employee and manager. Must live in San Antonio, Texas
• 5 weeks of PTO to allow for rest, travel, family, and your hobbies
• 11 Paid Holidays
• 40 paid hours per year for community service activities
• Paid Training with our Internal Learning and Development Management System
• Full suite of benefits includes- Medical, Dental, Vision, STD/LTD, Life/AD&D and a 401k program
• Free medical clinic in-house (in San Antonio office – virtual appointments for other offices)
• Well-structured career track plan with a 6-month review