Research Operations Specialist

Summary

Join our amazing team and become our Research Operations Specialist! This remote contract role is key to supporting product design research. You will facilitate research, improve processes, and manage tools and technology. Collaborate with researchers and stakeholders to enhance efficiency and impact. You'll define and manage strategic initiatives, proactively manage expectations, and support knowledge management. We offer a comprehensive benefits package and embrace work-life balance.

Requirements

• 4+ years of relevant professional experience working with UX researchers, product designers, technical program managers, and/or content strategists in a UX or product design research setting with an understanding of the research process
• 2+ years’ experience within a product design or research team in a design, research, administrative, operations and/or project/program management role
• 3+ years’ experience designing and developing operations infrastructure, processes, tools, and iterative functions
• 1+ years’ experience developing process automation utilizing D365, PowerApps/ PowerPlatform suite of tools
• Be a well-organized self-starter with a keen eye for detail and the ability to prioritize multiple projects with different stakeholders, as well as the ability to work autonomously in a dynamic, fast-paced environment that requires independent time management, task prioritization, flexibility, and experience identifying problems and proactively working towards solutions
• Possess communication skills for interacting with and influencing researchers, cross-functional stakeholders, management, and external partners, adapting communication style to suit different audiences
• Have experience leveraging data to inform decisions and drive change
• Demonstrate a track record of operating independently and taking initiative, embracing ambiguity, demonstrating creativity, being detail-oriented, and delivering results in an organized manner

Responsibilities

• Support various product design research activities and identify areas for enhancement and efficiency gains
• Figure out the processes, programs, and tools needed for successful studies and comply with internal policies that ensure compliant use of data
• Support a team of qualitative and quantitative researchers by facilitating research and the tools and technology needed for researchers to run projects
• Collaborate with Research Operations and the Research Team to improve and standardize processes, contribute to the overall effectiveness of the larger research team, allowing researchers and staff to focus on advancing their work
• Harness your attention to detail and understanding of research administration processes to drive administrative functions and operational efficiencies, such as centralizing communication and processes, organizing and maintaining records, to provide better visibility into research projects
• Engage, partner, and collaborate with research team members and leadership to proactively identify opportunities to leverage programming to improve the efficiency, effectiveness, and impact of our team
• Communicate team goals and strategy; Design and launch programs that reduce process friction and enhance researcher impact and satisfaction
• Define and manage strategic initiatives that improve team efficiency and impact, establishing operational systems and outcomes
• Contribute to overall research operations infrastructure, updating processes and tools and initiating improvements where needed
• Proactively manage expectations: define clear program roadmaps, provide frequent program updates, identify and communicate risks and adjustments, and ensure commitments are delivered
• Support research planning and collaborate with product teams by helping track, align and forecast UX Research needs
• Support knowledge management by helping centralize, document, and maintain internal processes and resources, tracking of research sessions, etc

Preferred Qualifications

Experience with UX research tools (e.g., Qualtrics, UserTesting, Dscout)

Benefits

• Embraces work-life balance – our employees’ well-being remains a top priority for us
• Promotes a culture of learning and advocacy across the globe - diversity will enable us to strengthen our impact
• Offers a comprehensive benefits package effective Day 1. Options include health, vision, & dental insurance, FSAs, discounts on pet insurance, PTO, paid holidays, and more
• Encourages innovation and experimentation
• Emphasizes and rewards collaboration
• Works remotely. We continue to safeguard the health of our employees so our interviewing and on-boarding process will remain virtual until further notice