Research Operations Specialist

Summary

Join Jimdo as a Research Operations Specialist and empower research-informed teams by providing tools, skills, and operational support. Lead and coordinate research sessions, act as the go-to person for research tools, organize training sessions, and manage user research costs. Continuously enhance processes, support stakeholders with feedback, and foster collaboration. This role requires 2+ years of experience in research ops and exceptional organizational skills. Jimdo offers a remote-first setup, flexible hours, and various benefits including a competitive benefits package, remote office set-up bonus, and unique workation policy.

Requirements

• 2+ years of experience in research ops or a similar role in digital, product, or design environments
• Exceptional organizational and coordination skills, with strong attention to detail
• Solid understanding of GDPR and research ethics—or a willingness to grow in this area
• Effective communicator, able to coach and support diverse stakeholders
• Comfortable working autonomously in a remote-first setup, with strong collaboration skills
• Fluent in English

Responsibilities

• Lead and coordinate research sessions, from participant recruitment through analysis support
• Act as the go-to person for research tools for generative research studies such as recruitment panels or whiteboard tools and internal scoreboards, and guide teams in running their own studies
• Organize and facilitate training sessions, research learning formats, and bi-weekly office hours
• Oversee and manage user research cost control and report back to senior leadership. Prioritise and ensure effective spending aligned with strategic priorities
• Continuously enhance and refine processes around GDPR compliance, ethical standards, and excellent participant experiences
• Support stakeholders with constructive feedback on research practices and encourage research democratization
• Foster collaboration and knowledge sharing across design, product, and research teams

Preferred Qualifications

• Proficiency in German is a plus
• Experience with research tools for generative research studies or demonstrated capability to quickly learn new tools and skills is a plus

Benefits

• Flexibility and Trust: Our work environment thrives on flexibility and trust. We offer fully remote work set-up  with opportunities for in-person collaboration. You can manage your working hours flexibly because we prioritize the results you deliver over the number of hours you put in
• Support for your side hustles: We encourage side hustles. In addition, you get up to three free Jimdo websites for your personal or professional projects that you get to keep forever
• An International Diverse Team: Our team is a mosaic of over 248 individuals hailing from 50+ different countries and working across 15+ diverse locations. We take pride in our openness and inclusivity, with an Employee-led DEI Council and active ERGs that ensure everyone's voices are heard
• Continuous  Growth and Career Development: We invest in your growth with company-wide access to LinkedIn Learning and Hack Weeks, Deep Work Thursdays, conferences and access to technical eLearning platforms. From day one, you have the chance to contribute your ideas and create a meaningful impact. Our flat hierarchies and swift decision-making processes provide an open platform for your career progression
• Annual compensation reviews to ensure you're rewarded fairly
• A remote office set-up bonus to enhance your workspace
• A unique workation policy that allows you to work from different locations
• An employee assistance program, offering resources and counseling
• Plus, a perk that keeps giving: up to three free Jimdo websites for your personal or professional projects that you get to keep forever