Product Operations Specialist

Summary

Join YouGov's Member Platform Team as a Fixed Term Contract, Remote-based employee in Mexico. This role focuses on operational support, cross-functional collaboration, and tool administration within the product development lifecycle. You will assist in improving workflows, resolving issues, and gathering stakeholder feedback. The ideal candidate possesses operational or B2C customer support experience and a desire to transition into the product and tech world. This hands-on position reports to the Product Operations Manager and involves working closely with the product team. You will contribute to a significant project with substantial impact. YouGov offers a supportive and inclusive workplace.

Requirements

Operational or B2C customer support experience

Responsibilities

• Assist in implementing and maintaining workflows that improve the efficiency of product development and delivery processes
• Facilitate communication between Product, Engineering, Design, and other teams to align goals and remove roadblocks
• Help manage internal tools like Jira, Confluence, and other productivity platforms, ensuring they are optimised for team use
• Monitor operational challenges and collaborate with the team to resolve bottlenecks or inefficiencies
• Gather and organise feedback from stakeholders, contributing to process and product improvement initiatives
• Identify opportunities to enhance workflows and recommend solutions to increase efficiency and scalability
• Provide assistance to ensure smooth product launches
• Fundamentally investigate and process / block flagged accounts manually
• Set up and document a full fraud review process

Preferred Qualifications

Experience in the product and tech world

Benefits

Best-in-class benefits to support their physical, financial, and emotional wellbeing