Reservation Agent

Summary

Join JayWay, a thriving travel company with a global reach and a diverse team, as a Reservation Agent. You will play a crucial role in ensuring seamless travel experiences for clients by managing bookings, coordinating payments, and handling special requests. This remote position requires exceptional organizational skills, attention to detail, and a passion for travel logistics. The ideal candidate is fluent in English, comfortable working flexible hours, and has experience planning trips. JayWay offers continuous learning opportunities, annual team gatherings, comprehensive health and wellness support, and company-paid home office setup. Performance-based rewards and spot bonuses are also provided.

Requirements

• You speak and write fluent English effortlessly
• You’re a natural at organization, time management, and problem-solving
• You have a reliable internet connection and can work independently with minimal supervision
• You’ve likely planned trips (professionally or personally) and love the behind-the-scenes magic of travel logistics
• You’re open to working flexible hours—including evenings, weekends, and some holidays (this role involves an afternoon shift and includes one weekend day)

Responsibilities

• Make and manage hotel, flight, and car rental bookings for our clients
• Coordinate payments and liaise with our Finance Team to ensure accuracy
• Review and verify invoices from providers, flagging any discrepancies
• Handle special requests and urgent situations with providers via email or phone
• Be the go-to person for our Trip Planner Team—booking support, research, double-checking details, and more
• Troubleshoot issues and provide timely solutions to ensure a seamless experience for our clients and providers alike

Preferred Qualifications

Bonus points if you have experience in travel, hospitality, or admin, and a solid knowledge of European destinations

Benefits

• Continuous Learning & Career Growth – Access ongoing training and development programs, mentorship opportunities, and company-sponsored courses or certifications
• Annual Team Gatherings & Social Engagement – Connect with colleagues at exciting company-wide get-togethers, team-building activities, and international meetups
• Comprehensive Health & Wellness Support – Enjoy access to health and wellness programs to stay at your best
• Company-Paid Home Office Setup & Productivity Support – Receive high-quality hardware and ergonomic equipment
• Recognition & Performance Rewards – Benefit from referral bonuses, performance-based rewards, and spot bonuses for outstanding contributions