Call Center Agent

Summary

Join Vyve Broadband as a Remote Call Center Agent and enjoy a rewarding career with competitive compensation, comprehensive benefits, and opportunities for growth. This fully remote position offers a flexible work schedule and the chance to utilize your sales, customer service, and technical skills to assist customers nationwide. You will be responsible for assisting customers with product and service inquiries, billing, and basic technical troubleshooting. Vyve values a positive attitude, drive, perseverance, flexibility, and technical aptitude. If you are a great communicator with a passion for sales and customer service, this could be the perfect opportunity for you.

Requirements

• Display a great positive outlook with an enthusiasm for sales and customer service
• Enjoy working in a rewarding, fast-paced sales environment
• Perform well under pressure
• Adapt to evolving business needs
• Support operations by assisting customers with basic technical questions
• You have the uncanny ability to match our products to the customer’s needs while working with various computer systems with a passion for bridging the gap between people and technology
• You have a desire, even an obsession, to bring customers into Vyve
• You are a problem-solver, an exceptional listener, and an effective communicator
• You seek out challenges and love to get creative to solve them
• Self-directed and resourceful
• You enjoy being in a friendly competitive environment and willing to go the extra mile

Responsibilities

• The primary function of the Call Center Agent is to utilize sales, customer service and technical skills to assist Vyve Broadband’s customers in locations located throughout the country
• Our call center operates 24 hours a day, 7 days a week, due to this the shift schedules will vary
• This position is responsible for assisting customers with
• Finding and purchasing Vyve products and services
• Billing inquiries and processing payments, and
• Troubleshooting basic technical issues they have with their phone, internet or cable services
• A focus on sales, billing or customer support will depend on departmental needs
• We are looking for individuals who can provide high quality sales and customer service experiences catered to each customer, while recommending solutions based on customer needs

Preferred Qualifications

• A minimum of two years customer service and sales experience preferred
• High School diploma or equivalent, college degree preferred

Benefits

• A fun and supportive team to be a part of
• Supervisors and managers that care about your personal success and growth
• Significant training and assistance to be successful
• Subsidized medical, dental, vision plan
• Voluntary life insurance and disability coverage are available
• Company paid life insurance, vacation, holiday and sick pay
• 401k to help set you up in life and time-off with pay to enjoy your life (after meeting employment eligibility)
• Base pay plus commission that puts you in the driver’s seat of how much you earn
• Employees living within our serviceable areas are eligible for free or reduced priced Internet, video and voice services