Reservations Consultant, Sales Agent

Summary

Join Scenic, a global travel leader, as a home-based Reservation Consultant! This full-time role involves selling luxury travel experiences via phone and email. You will process sales, answer detailed questions about itineraries, quote rates, and utilize Sabre software. Success requires excellent communication, problem-solving skills, and a positive attitude. Comprehensive training is provided, and the position offers a competitive salary and benefits package. The work environment is home-based, requiring a quiet space. Schedule flexibility is available, but shifts are required 7 days a week.

Requirements

• Positive, can-do attitude
• Reliable and self-motivated
• Able to work with minimal supervision
• Excellent communicator with colleagues, leaders, direct guests & travel advisors
• Highly organized and able to prioritize assigned tasks for optimal use of time
• A drive for delivering an excellent guest experience
• Exceptional problem-solving skills, accuracy and a high attention to detail
• Quick learner with a desire to develop & grow within a collaborative team environment
• Team-oriented and results-driven
• Competent computer skills
• Able to multi-task and handle projects in-between calls
• Participate in and adapt to an ever-changing environment

Responsibilities

• Deliver exceptional guest experience either over the phone or via email
• Process sales calls to close new individual sales for direct guest and travel advisors
• Answer detailed questions regarding various itineraries, ships and land programs offered by Scenic Luxury Cruise & Tours and Emerald Cruises
• Accurately quote rates, promotions, flights utilizing Sabre software and general information regarding the ships, onboard experiences, and itineraries
• Follow sales techniques to close sales and maximize company revenue
• Utilize techniques to upsell suite categories, add hotel packages and additional ancillary products
• Effectively communicate and follow-up with guests and travel advisors to collect payment
• Develop positive working relationships with various departments and staff worldwide
• Adhere to company policies and guidelines including attendance and workforce adherence
• Provide 5-star service at all times to our direct guests and travel advisor partners
• Achieve monthly KPI’s which include minimum guests booked, attendance adherence and successful call monitoring

Preferred Qualifications

• Experience with an ocean-cruising company; luxury travel experience preferred
• Experience with Sabre flight software a plus
• Experience in a call center (customer service/hospitality environment)
• Experience in the Cruise Industry or Travel industry

Benefits

• Medical, Dental and Vision coverage
• Life Insurance
• Short Term and Long Term Disability coverage
• 401k plan with a company match