Reservations Sales Specialist

Summary

Join Furnished Quarters, a leading provider of temporary furnished housing, as a Reservations Sales Specialist. This full-time, remote position focuses on converting leads into confirmed reservations through phone, email, and web inquiries. You will play a key role in revenue generation by guiding guests through the booking process and matching their needs with available apartments. Success is measured by your ability to turn interest into action, requiring strong communication, sales skills, and attention to detail. The role involves managing multiple leads, building rapport, and accurately documenting activity in Salesforce. This is a performance-driven position where you will balance guest experience with business goals.

Requirements

• Minimum of 3 years’ sales experience in hospitality, real estate, corporate housing, or a related field
• High School Diploma or equivalent required; Bachelor’s degree preferred
• Strong phone presence with excellent interpersonal and active listening skills
• Confidence writing persuasive, professional emails
• Proficiency in Microsoft Office 365 (Word, Excel, Outlook)
• Ability to multi-task and prioritize in a fast-paced sales environment
• Flexibility to work a schedule that may include weekend shifts based on business needs
• Strong organizational and analytical skills
• Ability to perform basic math (addition, subtraction, decimals, fractions)
• Ability to read, write, and speak fluent English

Responsibilities

• Convert qualified leads into confirmed reservations
• Guide prospective guests through the booking process and secure their stay in our furnished apartments
• Interact with prospective guests who reach out by phone, email, or web inquiry
• Match their needs with available apartment inventory and close the reservation
• Build rapport quickly, overcome objections, recommend alternative options, and document all activity accurately in Salesforce
• Balance guest experience with business goals and consistently meet or exceed individual performance metrics
• Answer inbound calls and online inquiries to guide guests through the reservation process
• Engage potential guests with a warm tone, active listening, and persuasive conversation
• Compose polished, professional client-facing emails free of grammar/spelling errors
• Present available inventory, clarify terms, and creatively suggest alternatives when needed
• Ask qualifying questions to match guests with the right apartment options
• Identify corporate leads and refer them to the appropriate Business Development Manager
• Follow up on leads and guest concerns to ensure high satisfaction
• Prepare lease paperwork and update reservations in Salesforce and FQ systems (Oscar, FQ Live)
• Log all interactions and document guest communication accurately
• Ensure amenity billing and supporting documents are properly recorded
• Work collaboratively with Accounting, Guest Services, Operations, and Sales
• Attend weekly Reservations and Sales Account Coordinator team meetings
• Share best practices and maintain alignment with cross-functional goals
• Represent Furnished Quarters’ Core Values—Challenge, Collaboration, Care, Career, and Community—in all internal and external interactions

Preferred Qualifications

Experience with Salesforce CRM; familiarity with Oscar and FQ Live is a plus

Benefits

• Be part of a team where every voice matters and career growth is supported
• Enjoy an environment where work-life balance is encouraged—not just promised