Resident Support Manager

Summary

Join our team as the Resident Support Manager and provide support to residents from move-in through move-out, ensuring they have a good experience as part of the Truehold community.

Requirements

• 3+ years experience as property manager of 100+ units or assistant property manager of 250+ units
• Experience using property management software. Strong preference for Propertyware
• Strong customer service, written and verbal communication, organizational and interpersonal skills
• Positive, can-do attitude with a commitment to excellence and achieving goals
• Ability to remain calm under pressure and deal effectively with a diversity of individuals
• Strong understanding of technology and computer proficiency, including Google Applications, Microsoft Office
• Ability to work remotely effectively, independently, and as a member of various teams and groups

Responsibilities

• Manage tasks and communications received, using technology to ensure a satisfactory resolution of resident cases for internal and external stakeholders
• Execute daily operations which may include onboarding new residents, checking in with residents at different intervals, and managing the tracking of cases in Salesforce
• Responsible for ensuring positive Resident relations during resident interactions
• Communicate with residents and internal teams throughout each workday via cases, phone calls, SMS messaging, and Slack
• Provide excellent customer service remotely to all internal and external customers

Preferred Qualifications

Experience working remotely and with remote teams preferred