Omnidian is hiring a
Residential Field Service Manager, Remote - Worldwide

Summary

The job is for a Residential Field Service Manager at Omnidian, a well-funded B Corp company offering remote work opportunities. The role involves managing relationships with Field Service Partners (FSPs) to ensure an excellent client experience by facilitating communication and workflow between the Residential Operations Team and FSPs.

Requirements

• 2+ years of solar experience, gaining in-depth knowledge of solar photovoltaic (PV) systems
• Proficiency in CRM systems

Responsibilities

• Complete weekly service tickets sweeps
• Review field service reports and quotes for completion and accuracy
• Close out service tickets
• Provide 1st line of daily support for ticket inquiries from Omnidian’s Operations Team and Residential FSPs
• Drive FSP responsiveness for service ticket resolutions
• Reconcile workmanship warranty claims and escalations
• Host regular meetings with FSPs to ensure compliance with SLAs and performance expectations
• Deliver training updates and process change notifications
• Support high priority/batch project planning
• Assist with development of universal Field Reporting tool
• Assist with development of Selection Automation tool
• Serve as conduit between Omnidian’s Operations Team and FSPs to ensure alignment and service efficiency

Preferred Qualifications

• 2+ years experience in partner/vendor management, relationship building, or a similar client-facing role
• Zendesk and Salesforce/Service Cloud experience
• Experience in Residential solar, with extensive knowledge of Solar Storage Systems

Benefits

• Family medical, dental, vision, disability, parental leave, 401(k) administration, thoughtful PTO, and paid sabbatical leave after four years
• Monthly health insurance premiums for employees, and 50% for dependents
• Up to 15% performance bonus
• Equity stake in the company
• Up to $500 annual learning reimbursement
• Work-life and Culture benefits such as remote work, local gatherings, company-wide slack channels, and a vibrant co-working space in Seattle (if in the area)