Remote Responsible Gaming Associate

Summary

Join us at Underdog, a fast-growing sports gaming company, to help create a future for every fan by serving as a subject matter expert in responsible gaming and driving the development of a responsible gaming culture.

Requirements

• Skilled in risk assessment, compliance monitoring, and customer engagement within a gaming or similarly regulated environment
• Strong analytical abilities, with a proven track record of investigating complex accounts and identifying patterns related to responsible gaming
• Proficient in both written and verbal communication, comfortable working with multiple stakeholders to resolve escalated issues diplomatically
• Meticulous attention to detail, capable of handling sensitive matters with the highest level of confidentiality and integrity

Responsibilities

• Serve as a subject matter expert in responsible gaming, advising and supporting cross-functional teams (AML, Fraud, Customer Service) on best practices and escalated cases
• Drive the development of a responsible gaming culture by collaborating with leadership on strategic initiatives that promote healthy gameplay
• Proactively monitor player activity to identify and address risky behaviors, using data analytics and detailed case investigations
• Lead reviews of complex player account activities and assist in the development of response protocols for high-risk behaviors
• Regularly update and refine responsible gaming reports, compliance logs, and alert systems in alignment with regulatory requirements and company standards

Benefits

• Unlimited PTO (we're extremely flexible with the exception of the first few weeks before & into the NFL season)
• 16 weeks of fully paid parental leave
• $500 home office allowance
• 5% 401k match, FSA, company paid health, dental, vision plan options for employees and dependents