Remote Associate - Games Operations

Summary

Join Sporty Group as an analytics-driven individual with excellent problem-solving skills to handle day-to-day backend operations, customer service inquiries, and financial data checks. The ideal candidate should have experience in root cause analysis, handling escalated issues, and working with back-office systems.

Requirements

• Relevance Experience in monitoring games, campaigns & users
• Working knowledge on CRM
• Relevant experience in an analyst function preferably in gaming or IT/ E com sector
• Preferably 1+ years of Ops support experience in gaming/ E com and with an interest in sports a plus
• Working knowledge of database architecture and management (preferably MySQL and Oracle) is a plus
• Fluent in written and spoken English
• Strong Microsoft Excel skills/ Google spreadsheet skills

Responsibilities

• Handling day-to-day backend operations including query resolution, content management, and escalations
• Problem Solving & Analytical Skills
• BackOffice Configuration
• Promotions Campaign (retention marketing- Email, PUSH), Creations and execution
• Analyze the Customer Service processes and help identify areas of performance improvements
• Escalations to the Technology team
• Creating Monthly and weekly reports
• Website content management including banners and comments filtering

Benefits

• Annual Performance Bonus
• Night Shift Allowance
• Overtime Payment
• Referral Hire Bonus
• Health and Life Insurance
• IT Asset provided
• 5 days working
• Paid leaves of 21 days (excluding 12 public holidays)
• Team fun activities
• Quarterly Team Outings
• Annual company retreat - Our Operations team went to Goa in 2022 and Udaipur in 2023 and more TBC!