Remote Associate - Games Operations

Who We Are

Sporty Group is a consumer internet and technology business with an unrivalled sports media, gaming, social and fintech platform, which serves millions of daily active users across the globe via technology and operations hubs in more than 10 countries and 3 continents.

The recipe for our success is to discover intelligent and energetic people, who are passionate about our products and serving our users and attract and retain them with a dynamic and flexible work life, which empowers them to create value and rewards them generously based upon their contribution.

The candidate should be an analytics-driven individual with excellent problem-solving skills and is expected to have proven experience in root cause analysis and handling escalated issues promptly in an internet company.

The candidate is expected to have experience in handling general inquiries and escalated issues promptly within an online customer service structure in addition to that candidate is expected to be detail-oriented for financial data check with hands-on experience in back-office systems.

Responsibilities

Gaming Operations

Handling day-to-day backend operations including query resolution, content management, and escalations.

Problem Solving & Analytical Skills

BackOffice Configuration

Promotions Campaign (retention marketing- Email, PUSH), Creations and execution

Analyze the Customer Service processes and help identify areas of performance improvements.

Escalations to the Technology team.

Creating Monthly and weekly reports

Website content management including banners and comments filtering.

Prior experience into betting games

Should be flexible to work in rotational shifts and week offs including public holidays as per business requirement.

Adaptive to ambiguous environment

Requirements

Relevance Experience in monitoring games, campaigns & users

Working knowledge on CRM

Relevant experience in an analyst function preferably in gaming or IT/ E com sector

Preferably 1+ years of Ops support experience in gaming/ E com and with an interest in sports a plus

Working knowledge of database architecture and management (preferably MySQL and Oracle) is a plus.

Fluent in written and spoken English.

Strong Microsoft Excel skills/ Google spreadsheet skills

Bachelor’s degree and above in a related subject (science major) would be beneficial.

Preferably Engineers/ postgraduate in tech

Benefits

Annual Performance Bonus

Night Shift Allowance

Overtime Payment

Referral Hire Bonus

Health and Life Insurance

IT Asset provided

5 days working

Paid leaves of 21 days (excluding 12 public holidays)

Team fun activities

Quarterly Team Outings

Annual company retreat - Our Operations team went to Goa in 2022 and Udaipur in 2023 and more TBC!

Highly talented, dependable co-workers in a global, multicultural organization

Our teams are small enough for you to be impactful

Our business is globally established and successful, offering stability and security to our Team Members

Our Mission

Our mission is to be an everyday entertainment platform for everyone

Our Operating Principles

1. Create Value for Users

2. Act in the Long-Term Interests of Sporty

3. Focus on Product Improvements & Innovation

4. Be Responsible

5. Preserve Integrity & Honesty

6. Respect Confidentiality & Privacy

7. Ensure Stability, Security & Scalability

8. Work Hard with Passion & Pride

Interview Process

Remote 30 min Aptitude Test

Remote screening with our Talent Acquisition Team

Remote interview loop with 2x Ops Team Members (30 mins each)

Document verification

24-72 hour feedback loops throughout the process

Working at Sporty

The top-down mentality at Sporty is high performance-based, meaning we trust you to do your job with an emphasis on support to help you achieve, grow and de-block any issues when they’re in your way.

Generally employees can choose their own hours, as long as they are collaborating and doing stand-ups etc. The emphasis is really on results.

As we are a highly structured and established company we are able to offer the security and support of a global business with the allure of a startup environment. Sporty is independently managed and financed, meaning we don’t have arbitrary shareholder or VC targets to cater to.

We literally build, spend and make decisions based on the ethos of building THE best platform of its kind. We are truly a tech company to the core and take excellent care of our Team Members.