Sandbox VR is hiring a
Retail Associate

Summary

The job is for a Guest Experience Guide at Sandbox VR, a company offering advanced virtual reality experiences. The role includes maintaining the environment, delivering exceptional guest service, technical support, and collaboration. The position requires physical stamina, a team-first mentality, strong work ethic, and excellent communication skills.

Requirements

• Guest Service Focused: Deliver an exceptional experience to all guests, communicate clearly, demonstrate empathy, maintain a professional appearance, and demonstrate integrity, honesty, and knowledge
• Physical Stamina: Stand and walk for long periods, bend, lift more than 25 lbs., climb stairs, and have strong close-distance hand-eye coordination and dexterity
• Team First Mentality: Bring a positive attitude, collaborate effectively with team, especially during high volume/intensity situations
• Work Ethic: Thrive in a self-starter fast-paced environment, deliver a white-glove experience for guests, be a strong problem solver with good judgment, and learn independently and quickly

Responsibilities

• Maintain the Environment: Initiate and perform daily tasks to maintain the aesthetic appeal and cleanliness of stores and prepare experience rooms and equipment for guests
• Job Mastery: Assist in training new hires at the Guest Experience Guide level
• Live the Sandbox VR Way: Exceed guest expectations by promoting culture, mission, and core values
• Deliver an Incredible Guest Experience: Welcome and guide guests, help with VR gear, ensure a safe and fun experience, and share personalized videos, photos, and stories
• Technical Support and Troubleshooting: Partner with management and support team to troubleshoot technical issues
• Collaboration: Partner with management and other team members for ad-hoc projects and operational duties
• Safety and Cleanliness: Ensure the safety and cleanliness of equipment and location exceed guest expectations
• Communication: Consistently and effectively identify and communicate store issues, project updates, and ideas with management team

Benefits

• $15 - $15 an hour
• Evening and weekend availability may be required depending on business needs