Sandbox VR is hiring a
Retail Associate

Summary

The job is for a Guest Experience Guide at Sandbox VR, a company offering advanced virtual reality experiences. Responsibilities include maintaining the environment, delivering exceptional guest service, technical support, collaboration, ensuring safety and cleanliness, and effective communication. The ideal candidate should have guest service focus, physical stamina, team first mentality, strong work ethic, and be able to master the platform technically and operationally.

Requirements

• Guest Service Focused: Deliver an exceptional experience to all guests, communicate and present clearly and warmly, demonstrate extreme empathy to the needs of guests and team alike, maintain a professional appearance, and demonstrate integrity, honesty, and knowledge
• Physical Stamina: Expected to stand and walk for long periods, occasionally lift more than 25 lbs., bend, climb stairs, and have strong close-distance hand eye coordination and dexterity
• Team First Mentality: Bring a positive attitude, collaborate effectively with the team, especially during high volume/intensity situations
• Work Ethic: Thrive in a self-starter fast-paced environment, deliver a white glove experience for guests, be a strong problem solver with good judgement, and learn independently and quickly on the job

Responsibilities

• Maintain the Environment: Initiate and perform daily tasks and projects to maintain the aesthetic appeal and cleanliness of stores and prepare experience rooms and equipment for guests
• Job Mastery: Assist in training new hires at the Guest Experience Guide level
• Live the Sandbox VR Way: Exceed expectations of guests by promoting culture, mission, and core values
• Deliver an Incredible Guest Experience: Welcome and guide guests, help with VR gear, ensure a safe and fun experience, and make sure guests leave excited to share their personalized videos, photos, and stories
• Technical Support and Troubleshooting: Partner with management and support team in other parts of the country to troubleshoot technical issues
• Collaboration: Partner with management and other team members for ad hoc projects and operational duties
• Safety and Cleanliness: Ensure the safety and cleanliness of equipment and location exceeds guest expectations
• Communication: Consistently and effectively identify and communicate store issues, project updates, and ideas with the management team

Benefits

• $20 - $20 an hour
• Evening and weekend availability may be required depending on the business’ needs