Retail Operations Assistant

Summary

Join Trax Retail as a Retail Operations Assistant, a fully remote position based in Central America or Mexico. This role requires managing a high volume of tasks and projects, building strong relationships with representatives and team members, and ensuring project success. You will serve as the primary point of contact for representatives, interview and screen potential candidates, and maximize earned revenue. The ideal candidate possesses 1+ years of customer service or related experience, strong communication skills, and the ability to manage multiple projects simultaneously. Trax Retail offers a competitive compensation package, an inclusive culture, and opportunities for professional growth.

Requirements

• 1+ years of experience in customer service, tech support, visual screening, sourcing
• Ability to manage multiple projects simultaneously with set deadlines in a fast-paced environment
• Strong oral and written English proficiency, with excellent communication skills
• Proactive, detail oriented, and capable of multitasking
• Critical thinking and problem solving are a must
• Inclusive collaborator who thrives in an inclusive company culture
• Quick thinker who can work with minimal supervision
• Tech-savvy, with strong typing skills and Microsoft Office knowledge

Responsibilities

• Efficiently manage a high volume of tasks and projects, even under tight deadlines
• Build strong interpersonal relationships and rapport with representatives and team members
• Work closely with the different departments to ensure projects and client requests are met
• Serve as the primary point of contact for representatives throughout the project assignment and execution
• Interview and screen potential representatives/merchandisers for stores retailers' visits
• Explain work opportunities and answer representatives/merchandisers' questions
• Ensure a positive representative experience throughout the recruitment process
• Collaborate with your Team Lead and other team members to meet staffing needs
• Maximize earned revenue against project contracts
• Gather client feedback to improve our services and work cross-functionally to prioritize improvements
• Set appointments for prospective representatives in specific stores to complete projects

Preferred Qualifications

Experience in retail projects is a plus

Benefits

• Full time positions with the potential for overtime
• 100% remote positions
• Competitive compensation package
• An inclusive, fast pace exciting environment culture offering accelerated professional growth
• 1-on-1 coaching with feedback sessions, mentorships, and leadership development programs
• Opportunities for cross-functional development