Retail Strategist

Summary

Join EDITED as a Retail Strategist and deliver exceptional customer success, empowering clients to transform their operations for improved margins and profits. Your mission involves leading projects that leverage the EDITED platform to achieve measurable business objectives. You will act as a technical and industry expert, advocating for our products and supporting users in mastering the EDITED app. You will also champion customer feedback, shaping product development. This role requires a passion for customer success and a commitment to maximizing product value. We offer flexible working options, including hybrid work and a work-from-anywhere policy.

Requirements

• 2+ years working in the head office at a retailer or brand
• An interest or background in SaaS, data, or a strong curiosity and willingness to learn
• Proven success in growing existing accounts and relationships
• Desire to be on a collaborative team while working independently on your own projects
• Passion for presenting, communication thoroughly, and guiding others

Responsibilities

• Advocate for our products, and understand existing processes within retailers and brands
• Communicate across time zones and with a variety of people and roles
• Be tech savvy and able to communicate feedback and feature requests back to the product teams at EDITED
• Document processes meticulously
• Articulate EDITED's positioning, use cases, and value
• Be numerate and data literate, and know how to identify trends in client usage to create and deliver training
• Increase product adoption and project opportunities
• Build documentation and materials to support the on-boarding programs you create

Benefits

• You can utilise our flexible working policy to ensure you can work around your schedule - this means starting & finishing when it suits you best!
• At EDITED we are set up to work remotely and operate a hybrid approach. Employees in London are required to come into the office 2 x per week as a minimum
• Enhanced parental leave policy
• 25 days annual leave + public holidays (and an extra day for every year at EDITED)
• Stock options scheme
• Work from anywhere policy