Revenue Cycle Specialist

Summary

Join Spring Health, a leading mental healthcare provider, as a Revenue Cycle Specialist! Reporting to the Revenue Cycle Manager, you will oversee aging revenue, payment posting, and cash collections. You will collaborate with internal teams to maintain the revenue cycle's accuracy and efficiency. Responsibilities include managing insurance claims, resolving billing issues, and identifying areas for improvement. The ideal candidate possesses at least two years of healthcare experience, familiarity with behavioral health, and excellent communication skills. Spring Health offers a competitive salary and benefits package, including health, dental, vision, 401k matching, paid time off, parental leave, and professional development opportunities.

Requirements

• High School diploma or GED required with at least two (2) years experience in the healthcare field in a similar position
• Familiarity/Experience working in the behavioral health field
• Comfortable in amorphous environments and with constantly evolving job role responsibilities
• Tech-savvy: very comfortable adapting to new technologies and platforms while remaining efficient in completing tech-related tasks
• Excellent written and verbal communication skills
• Able to multi-task and context switch!

Responsibilities

• Responsible for full revenue cycle billing for medical claims to ensure proper reimbursement for services rendered
• Resolve issues with pending, rejected or denied insurance claims, through re-submissions and appeals driving in net collections
• Ensuring that all payment postings from various payers happen in an accurate and timely manner
• Communicating with patients regarding outstanding balances, questions about their bills, and setting up payment plans when necessary
• Responsible for managing insurance A/R follow ups and resolution of all insurance claim billing errors
• Act as a liaison, when necessary, between internal and external partners to resolve claims and billing issues
• Identify trends or issues and initiate corrective action to improve revenue cycle management claim resolution rates
• Provide feedback and advice on product/technology/service improvements
• Own ad hoc operational efficiency projects as needed by the Director of Health Plan Operations

Benefits

• Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual One Medical account which is valued at $199/year per user. HSA and FSA plans are also available
• Employer sponsored 401(k) match of up to 2%
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
• Generous paid time off, 10 sick days, 12 paid holidays throughout the year, and a 1 month sabbatical leave granted at your 4 year anniversary
• We offer parental leave up to 18 weeks, depending on your eligibility including tenure and medical situation
• Access to fertility care support through Carrot , in addition to $4,000 reimbursement for related fertility expenses
• Access to Wellhub , an on-demand virtual benefit that provides wellbeing coaching, and budget management
• Up to $1,000 Professional Development Reimbursement a year
• $200 per year donation matching to support your favorite causes