Ride Operations Specialist

Summary

Join HopSkipDrive's Marketplace Ride Operations team as a remote worker and play a vital role in connecting riders with vetted caregivers. You will proactively match rides, maintain high claim rates, communicate effectively about issues, and identify process improvements. This role requires strong communication, problem-solving, and multitasking skills, along with experience in a fast-paced environment. HopSkipDrive offers competitive compensation, equity, flexible vacation, comprehensive benefits, and the opportunity to work for a growing company.

Requirements

• 2+ years of experience demonstrating results in a fast-paced, detail-oriented work environment
• An entrepreneurial mindset and a “no job too small or challenge too big” attitude
• Strong critical thinking skills and innovation while being self-reliant and resourceful
• Efficiency driven
• Proficiency in Excel, Word, and Google Docs
• Strong written and verbal communication skills across multiple functions and teams
• Experience working remotely
• Ability to switch between tasks and duties with speed and ease

Responsibilities

• Proactively match rides within 24 hours from scheduled departure
• Assist in maintaining high ride claim rates across all markets
• Detect and Communicate Effectively with team members and leadership any trouble rides (anomalies)
• Continuously identify opportunities for process improvement within the ride-matching operations
• Ensure adherence to procedures for Same Day Build, Gender Preference, and Lateness Offboarding requests
• Fulfill requests from our PCD+ program, to match ride series with the same CareDriver
• Question existing workflows and procedures to streamline operations and enhance efficiency

Benefits

• Equity
• Flexible vacation
• Medical, dental, vision and life insurance
• 401(k)
• FSA
• Opportunity to work for a uniquely positioned, VC-backed company in a hugely attractive space with significant upside potential
• Equity stock options
• Remote work