Onboarding Specialist

Summary

Join us on our journey to transform the logistics industry and be a part of the future of business growth with Pallet. We are seeking an Onboarding Specialist/Trainer with 0-5 years of experience to join our dynamic team.

Requirements

• 1+ years experience as an Onboarding Specialist, Trainer, Implementation Manager, or Customer Success at a rapidly growing SaaS company
• Experience in building and performing live training sessions both virtually and in-person
• Proven track record of getting things done for clients and driving customer value
• Stellar communication, presentation, and relationship-building skills
• Deep commitment to driving an exceptional customer experience
• Ability to effectively collaborate with partners across Sales, CX, Product, and Engineering teams

Responsibilities

• Work one-on-one with customers to seamlessly onboard them to Pallet
• Lead virtual and onsite group training sessions to help customers realize the full value of Pallet
• Collaborate closely with Product and Engineering to improve and troubleshoot customer issues
• Provide feedback on product enhancements
• Contribute to the development and documentation of processes and best practices

Benefits

• Health, Vision and Dental benefits
• Flexible PTO
• Life Insurance and Accidental Insurance
• Short-Term Disability Coverage
• Generous salary and equity for all staff
• 401k option; helping you save for the future
• Yearly learning and development stipend
• Commuter benefits if you live in SF
• Fully covered uber ride home if you ever have to work late in the office
• Remote office home stipend
• Monthly happy hours; our last one was a Golden Gate Park BBQ
• Company paid dinners on Tuesdays and Thursdays in the office
• Annual Company Offsites; our last one was in Sonoma Wine Country