Content Specialist

Summary

Join BlaBlaCar as a Content Specialist and contribute to enriching the user experience for millions of community members. You will create and manage customer support content for various BlaBlaCar products, ensuring its accuracy and adaptation across different markets. Reporting to the Content Manager, you will collaborate with a team to update content across multiple platforms. This role requires strong communication skills, a deep understanding of BlaBlaCar products, and experience in content writing. BlaBlaCar offers a fully remote work option, along with various benefits including extended maternity leave, financial support for home office equipment, and professional development opportunities.

Requirements

• Possess strong communication skills in English (written and verbal)
• Have a comprehensive understanding of our products and their operational workflows
• Be detail oriented, structured and organized
• Be resourceful and adapt quickly, especially to various tools
• Have previous experience in content writing

Responsibilities

• Create content: research, plan, and produce source content in English for support channels like the Help Centre and agent templates. This includes understanding requests through research or meetings and determining which content updates are necessary
• Manage localization: ensure that the content is adapted to the markets’ specificities and coordinate the localization with the local content owners
• Implement content updates across multiple platforms and tools, such as Salesforce Service Cloud, Jira, and Google Suite

Preferred Qualifications

• Have familiarity with tools such as Salesforce, Jira, or content localization platforms
• Have experience working in a fast-paced, international tech environment

Benefits

• Full remote work possible in the country of employment
• 4 additional weeks on top of legal maternity leaves
• Financial support for home office equipment
• Local meal plan & public transport policy
• Free unlimited carpooling & bus rides
• Personal growth via trainings, mentorship, and internal mobility programs
• Regular team building events
• Mental health support through Moka.care
• 1 day off per year to test our product
• 1 day per year for social engagements with non-profits