RIS Technical Support Engineer

Summary

Join our team as a RIS Product Specialist and contribute to the advanced design, implementation, documentation, support, and maintenance of customer solutions and business applications infrastructure. Collaborate with various teams and customers to ensure successful project completion. Understand the company's strategic direction and execute plans focused on scaling and improving client experience. This role demands advanced troubleshooting skills, in-depth knowledge of our products and platforms, and the ability to effectively prioritize issues. Leverage relationships with customers and internal groups to achieve objectives. The position requires strong problem-solving skills and excellent communication abilities.

Requirements

• Strong knowledge of the following items
• Windows OS Desktop and Server
• Networking concepts and troubleshooting
• Hypervisor/Containerization technology
• MSSQL and DB management
• Customer communication and issue mitigation
• Familiarity and experience with scripting, data serialization, and Relational Database Languages
• Familiarity with SSRS or other report-writing software
• Familiarity with healthcare interface standards (HL7, DICOM, etc)
• Strong troubleshooting and critical thinking skills
• Professional communication skills, to be used internally and externally
• 3+ years of experience in a similar role
• Experience in Radiology or Healthcare IT
• Experience in Public Cloud Environments
• Communicates, cooperates, and consistently functions professionally and harmoniously with all levels of supervision, co-workers, patients, visitors, and vendors
• Demonstrates initiative, personal awareness, professionalism and integrity, and exercises confidentiality in all areas of performance
• Follows all local, state and federal laws concerning employment to include but not limited to: I-9, Harassment, EEOC, Civil rights and ADA
• Follows OSHA regulations, RadNet and site protocols, policies and procedures
• Follows HIPAA, compliance, privacy, safety and confidentiality standards at all times
• Practices universal safety precautions
• Promotes good public relations on the phone and in person
• Adapts and is willing to learn new tasks, methods, and systems
• Reports to work regularly as scheduled; consistently punctual with respect to working hours, meal and rest breaks, and maintains satisfactory personal attendance in accordance with RadNet guidelines
• Consistently adheres to the time management policies and procedures
• Completes job responsibilities in a quality and timely manner

Responsibilities

• Work with various teams and technologies to design, implement, document, and support solutions for customer needs
• Integrate solutions within public cloud environments and the company’s products
• Provide customer support via escalations or direct contact with customers as necessary
• Extract product information from various sources and document where necessary to facilitate support
• Provide product training to Admins, and Service Training to Service-level users where necessary
• Perform Pre-Sales evaluations of customer needs and provide a Level of Effort assessment
• Coordinate with Project Managers when necessary to complete the above objectives
• Maintain a strong culture of Root Cause Analysis and Constant Improvement within the RIS team