Senior Technical Implementation Specialist

Summary

Join PocketHealth as a Senior Technical Services Engineer and become a key player in revolutionizing healthcare access. You will lead the technical implementation of imaging solutions across various healthcare settings, integrating with PACS, RIS, and EMR systems. This role demands expertise in DICOM, HL7, and healthcare IT, requiring you to troubleshoot complex issues and mentor junior engineers. You will collaborate with product and engineering teams, improving processes based on customer feedback. The position offers a high impact on patient care and professional growth. This is an opportunity to leverage your technical skills to improve healthcare access for millions.

Requirements

• 5+ years of experience in a technical services, implementation engineering, or healthcare IT support role, ideally in the medical imaging industry
• Advanced knowledge of DICOM, HL7, and radiology or cardiology workflows
• Hands-on experience with PACS/RIS systems, modality configuration, and healthcare integrations
• Strong problem-solving skills with the ability to work independently on high-priority technical issues
• Comfortable working with Linux, scripting languages (e.g., Bash, Python), and APIs
• Excellent communication and collaboration skills — able to work cross-functionally with both technical and non-technical stakeholders
• Deep understanding of data privacy and security in healthcare environments (HIPAA, PHIPA, SOC2, etc.)

Responsibilities

• Lead the end-to-end technical implementation of our imaging solution across diverse healthcare environments
• Architect and configure integrations with PACS, RIS, and EMR’s, ensuring performance, scalability, and security
• Troubleshoot and resolve complex issues involving DICOM, HL7, VPNs, and secure image routing
• Partner closely with Product and Engineering teams to drive improvements based on customer needs and field insights
• Serve as an escalation point for advanced support and implementation issues
• Mentor and guide junior technical services engineers; contribute to onboarding and team skill development
• Design and improve internal tools, automation scripts, and monitoring systems for operational efficiency
• Develop high-quality technical documentation, SOPs, and knowledge base content
• Represent the technical services team in customer meetings and cross-functional projects

Preferred Qualifications

• Experience with cloud-based imaging platforms, teleradiology, or interoperability tools (FHIR, IHE)
• Prior experience working with major PACS/RIS vendors (GE, Sectra, Philips, Change, etc.)
• Certifications in DICOM, HL7, CIIP, or other healthcare IT standards

Benefits

• Working remotely
• Competitive salaries and benefits (including stock options for every employee!)
• Four weeks of paid time off
• Unlimited paid wellness days
• Extended mental health coverage
• 16 weeks of parental leave top-up