Risk Analyst I

Summary

Join GoFundMe's global operations team as a skilled and passionate risk analyst, based in Chicago or San Diego (remote options available). This dynamic role ensures GoFundMe remains a safe platform for online donations. You will be part of the Risk, Compliance, and Platform Integrity team, protecting donors, fundraisers, and the company from fraud and financial crimes. As a Detector or Investigator (depending on your skillset), you will detect risk signals, evaluate behaviors, verify identities, and uphold compliance. Your analysis will inform fraud prevention strategies and create real-world impact. This role offers opportunities to make a difference in a mission-driven organization with a collaborative team and competitive benefits.

Requirements

• 1–3 years of experience in a fraud, risk, trust & safety, or payments environment
• Familiarity with customer due diligence, AML/CTF regulations, KYC/KYB standards, and financial crime typologies
• Strong writing and analytical skills with a detail-oriented mindset
• Excellent communication and collaboration skills—especially in a remote or hybrid team setting
• High level of empathy, integrity, and professionalism when interacting with customers and colleagues
• A proactive, curious, and solution-focused approach to evolving risks and ambiguity
• Team-player, able to disseminate information to internal and external stakeholders

Responsibilities

• Conduct reviews of new fundraisers to analyze risk signals
• Analyze behavior deviations and account risk signals post-onboarding
• Triage leads for further review and escalation
• Evaluate KYC/KYB documentation and escalate sanctions/watchlist hits
• Identify trends and gaps in scoring models, and recommend threshold and rule improvements
• Review and analyze community complaints regarding potential fraudulent activity
• Surface emerging risks through manual case work and site-wide trend analysis
• Monitor fundraisers throughout their lifecycle to mitigate financial or reputational risk
• Conduct deeper due diligence on high-risk accounts
• Manage escalations from internal teams
• Respond to and mitigate payment disputes and negative balances
• Guide customers through vetting, account reviews, and resolution of blocked funds
• Ensure compliance with the GoFundMe Giving Guarantee
• Identify trends and gaps in scoring models, and recommend threshold and rule improvements
• Surface emerging risks through manual case work and site-wide trend analysis

Benefits

• Competitive pay and comprehensive healthcare benefits
• Financial assistance for things like hybrid work, family planning, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being
• Learning, development, and recognition programs to help you thrive and grow