Risk Analyst II

Summary

Join Boulevard, a leading provider of client experience platforms for appointment-based businesses, as a Risk Analyst or Risk Analyst II. You will play a crucial role in reviewing merchant applications, monitoring transactions for potential risks, and handling payments-related escalations. This position requires a strong understanding of payment processing, compliance regulations, and risk management. You will conduct comprehensive merchant application reviews, analyze flagged transactions, and assist in developing fraud detection systems. The ideal candidate possesses 3-7 years of experience in the payment industry and strong analytical skills. Boulevard offers a competitive salary, comprehensive benefits, and a fully remote work environment.

Requirements

• High School Diploma minimum, Bachelor's degree preferred
• 3 - 7 years of experience in the payment industry, with a focus on underwriting, transaction monitoring, customer support and/or fraud/risk management
• Proficiency with Microsoft Office Suite/Google, especially Excel/Sheets
• Familiarity with merchant processing platforms and applications
• Knowledge of card brands (Visa, Mastercard, etc.) rules and regulations
• Awareness of PCI compliance
• Ability to read and understand credit card processing statements
• Strong analytical skills, attention to detail, and research capabilities
• Able to research and make decisions on complex merchant-related issues then relay findings
• Comfortable reaching out to customers directly via email or phone calls to review merchant application details

Responsibilities

• Conduct comprehensive merchant application reviews and analyses, covering Know Your Customer (KYC) and Anti-money laundering (AML) rules
• Review and analyze flagged transactions and other alerts, making well-reasoned recommendations around compliance with payments processing standards
• Assist in the development of fraud detection & risk management systems and tools, suggesting enhancements as needed
• Reviewing merchant transaction history to assess risk level and make approval recommendations for various payment processing limits
• Manage inquiries and requests from customers, partners, and internal teams
• Collaborate with internal teams, including Onboarding and Customer Support, and external partners on payment processing-related matters

Preferred Qualifications

• Experience with SQL, Tableau or Sigma is a plus
• Autonomous work ethic, comfortable in a digitally connected environment

Benefits

• 401(k) match plus dental, medical, vision, and life insurance
• Flexible vacation day policy
• Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month
• Family planning resources and specialized support programs
• Equity: get ahead on the ground floor and grow with Boulevard
• Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve