Risk Analyst II

Summary

Join GoFundMe's Risk Identity team as a Risk Analyst and contribute to a safe online donation platform. You will provide high-quality email and phone support, analyze fundraisers for fraud, verify identities, and ensure compliance. Responsibilities include conducting due diligence reviews, KYB reviews, and collaborating with cross-functional teams. The ideal candidate possesses 2-5 years of experience in payments or compliance, knowledge of AML/CTF regulations, and strong analytical skills. You will work in a dynamic environment, adapting to changing priorities and maintaining strong quality standards. GoFundMe offers competitive benefits, including comprehensive healthcare, generous parental leave, flexible time-off, and growth opportunities.

Requirements

• 2-5 years experience working in the payments or compliance industry and knowledge about merchant processing behaviors
• Knowledge of global customer due diligence, AML, CTF, sanctions, beneficial ownership requirements, Know Your Customer standards, and how these apply for a merchant and the wider financial ecosystem
• Passionate about staying current on regulatory changes, industry guidance, and card scheme compliance
• Excel in individual metrics to adhere to Service Level Agreements and maintain strong quality standards while contributing to improving the team’s operational performance
• Ability to work with ambiguity, thrive in a dynamic environment with shifting priorities and quickly adapt to process and policy changes
• Empathetic with a strong customer-centric mindset
• Work well with a distributed global workforce and confidently maintain communication while working autonomously in a remote or hybrid environment
• Ambitious self-starter with excellent attention to detail
• Fast learner, with initiative and follow through without sacrificing quality
• Strong performer, able to meet deadlines while balancing different priorities
• Communicate clearly and concisely both orally and in writing, with C1 English proficiency
• Inquisitive with a solution-oriented mindset
• Exemplify company core values and embody team culture

Responsibilities

• Providing high-quality email and occasional phone support to customers and other stakeholders to ensure fundraiser authenticity and safe delivery of funds for beneficiaries
• Evaluating fundraiser and account attributes for unusual activity and escalating identified risks for final determination and/or next steps
• Conducting customer due diligence reviews on individuals to support escalation pathways to the Compliance team for enhanced due diligence; focusing on sanctions and watchlist screening, Politically Exposed Person(s), Counter-Terrorism Financing, and financial crimes
• Conducting due diligence and KYB reviews on organizations, including but not limited to identity verification and watchlist management, to ensure entities comply with our Terms of Service and applicable laws and regulations
• Collecting and analyzing information on an organization’s governance, operations, and financial performance
• In times of global crisis, supporting the Trust & Safety team to set up crisis monitoring protocols and proactively assisting affected customers and other stakeholders as needed
• Working cross-functionally with Compliance, Trust & Safety, Legal, Customer Operations, payment processor risk teams, and others to ensure fundraisers on GoFundMe are legitimate and donations are delivered to the correct parties
• Fielding questions connected to customer due diligence from the Go To Market, Communications, and Public Affairs teams
• Developing a deep understanding of risk-related issues experienced on the platform

Benefits

• Competitive Benefits : Enjoy competitive pay and comprehensive healthcare benefits
• Holistic Support : Enjoy financial assistance for things like hybrid work, family planning, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being
• Growth Opportunities : Participate in learning, development, and recognition programs to help you thrive and grow