Compliance Analyst II

Summary

Join GoFundMe's Global Sanctions and Enhanced Due Diligence team as a Compliance Analyst and help ensure the platform remains a safe space for online giving and receiving of donations. You will conduct in-depth due diligence reviews, provide customer support, evaluate fundraiser activity for risks, and collaborate with cross-functional teams. The role requires expertise in AML, CTF, sanctions, and KYC/B, along with strong analytical and communication skills. You will work independently, manage your schedule to meet SLAs, and contribute to a positive and impactful work environment. This is a hybrid position offering competitive benefits and growth opportunities. The role involves working with ambiguity, adapting to change, and maintaining a customer-centric approach.

Requirements

• 2-5 years experience working in the payments or compliance industry and knowledge about merchant processing behaviors
• Knowledge of global Enhanced due diligence, AML, CTF, sanctions, beneficial ownership requirements, Know Your Customer standards, and how these apply for a merchant and the wider financial ecosystem
• Passionate about staying current on regulatory changes, industry guidance, and card scheme compliance
• Excel in individual metrics to adhere to Service Level Agreements and maintain strong quality standards while contributing to improving the team’s operational performance
• Ability to work with ambiguity, thrive in a dynamic environment with shifting priorities and quickly adapt to process and policy changes
• Empathetic with a strong customer-centric mindset
• Work well with a distributed global workforce and confidently maintain communication while working autonomously in a remote or hybrid environment
• Ambitious self-starter with excellent attention to detail
• Fast learner, with initiative and follow through without sacrificing quality
• Strong performer, able to meet deadlines while balancing different priorities
• Communicate clearly and concisely both orally and in writing, with C1 English proficiency
• Inquisitive with a solution-oriented mindset
• Exemplify company core values and embody team culture

Responsibilities

• Conducting in-depth enhanced due diligence reviews with a focus on anti-money laundering, sanctions and watchlist screening, politically exposed person(s), counter-terrorism financing, and financial crime
• Providing high-quality email and occasional phone support to customers and other stakeholders to ensure fundraiser authenticity and safe delivery of funds for beneficiaries
• Evaluating fundraiser and account attributes for unusual activity and determining identified risks for final and/or next steps
• Conducting Enhanced due diligence on organizations, including but not limited to identity verification and watchlist management, to ensure entities comply with our Terms of Service and applicable laws and regulations
• Collecting and analyzing information on organization’s governance, operations, and financial performance
• Working cross-functionally with Risk, Legal, Customer Operations, payment processor risk teams, and others to ensure fundraisers on GoFundMe are legitimate and donations are delivered to the correct parties
• Developing a deep understanding of Compliance Issues experienced on the platform
• In times of global crisis, where compliance support is required, assist the Trust & Safety team to set up crisis monitoring protocols and proactively assist affected customers and other stakeholders as needed
• Manage compliance escalations, report findings where elevated risk is identified
• Partner with Payment Service Providers on account-related queries and escalations
• Collaborate with key stakeholders on GSEDD account queries from the Go To Market & Communications teams

Benefits

• Competitive Benefits : Enjoy competitive pay and comprehensive healthcare benefits
• Holistic Support : Enjoy financial assistance for things like hybrid work, family planning, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being
• Growth Opportunities : Participate in learning, development, and recognition programs to help you thrive and grow