Compliance Analyst II

Summary

Join GoFundMe's Global Sanctions and Enhanced Due Diligence team as a Compliance Analyst and help ensure the platform remains a safe space for online giving and receiving of donations. You will conduct in-depth due diligence reviews, provide customer support, evaluate fundraiser activity for risks, and collaborate with cross-functional teams. The role requires analyzing fundraisers for fraud and money laundering, verifying identities, and enforcing compliance with relevant laws and regulations. You will work independently, manage your schedule to meet SLAs, and respond to customers effectively. This is a rewarding opportunity to make a positive impact while mastering new techniques and technologies in a dynamic environment. The position offers competitive benefits and opportunities for growth.

Requirements

• 2-5 years experience working in the payments or compliance industry and knowledge about merchant processing behaviors
• Knowledge of global Enhanced due diligence, AML, CTF, sanctions, beneficial ownership requirements, Know Your Customer standards, and how these apply for a merchant and the wider financial ecosystem
• Passionate about staying current on regulatory changes, industry guidance, and card scheme compliance
• Excel in individual metrics to adhere to Service Level Agreements and maintain strong quality standards while contributing to improving the team’s operational performance
• Ability to work with ambiguity, thrive in a dynamic environment with shifting priorities and quickly adapt to process and policy changes
• Empathetic with a strong customer-centric mindset
• Work well with a distributed global workforce and confidently maintain communication while working autonomously in a remote or hybrid environment
• Ambitious self-starter with excellent attention to detail
• Fast learner, with initiative and follow through without sacrificing quality
• Strong performer, able to meet deadlines while balancing different priorities
• Communicate clearly and concisely both orally and in writing, with C1 English proficiency
• Inquisitive with a solution-oriented mindset
• Exemplify company core values and embody team culture

Responsibilities

• Conducting in-depth enhanced due diligence reviews with a focus on anti-money laundering, sanctions and watchlist screening, politically exposed person(s), counter-terrorism financing, and financial crime
• Providing high-quality email and occasional phone support to customers and other stakeholders to ensure fundraiser authenticity and safe delivery of funds for beneficiaries
• Evaluating fundraiser and account attributes for unusual activity and determining identified risks for final and/or next steps
• Conducting Enhanced due diligence on organizations, including but not limited to identity verification and watchlist management, to ensure entities comply with our Terms of Service and applicable laws and regulations
• Collecting and analyzing information on organization’s governance, operations, and financial performance
• Working cross-functionally with Risk, Legal, Customer Operations, payment processor risk teams, and others to ensure fundraisers on GoFundMe are legitimate and donations are delivered to the correct parties
• Developing a deep understanding of Compliance Issues experienced on the platform
• In times of global crisis, where compliance support is required, assist the Trust & Safety team to set up crisis monitoring protocols and proactively assist affected customers and other stakeholders as needed
• Manage compliance escalations, report findings where elevated risk is identified
• Partner with Payment Service Providers on account-related queries and escalations
• Collaborate with key stakeholders on GSEDD account queries from the Go To Market & Communications teams

Benefits

• Competitive Benefits : Enjoy competitive pay and comprehensive healthcare benefits
• Holistic Support : Enjoy financial assistance for things like hybrid work, family planning, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being
• Growth Opportunities : Participate in learning, development, and recognition programs to help you thrive and grow