Risk And Underwriting Manager

Summary

Join Bloomerang as the Manager of Risk & Underwriting, overseeing the Risk team and focusing on minimizing losses on the payments platform while ensuring streamlined customer onboarding. You will manage daily transaction and merchant account reviews, manage the Payments Operations Inbox, rebuild the merchant account review process, and create a transparent system for work assignments. This role requires risk management proficiency, in-depth knowledge of payment systems, strong analytical and problem-solving skills, and leadership abilities. Bloomerang offers a competitive benefits package including health, vision, and dental insurance, generous PTO, 401k matching, and a fully remote work option.

Requirements

• Risk Management proficiency - Ability to assess fraud risk, credit risk and develop loss prevention strategies
• In depth knowledge of payment systems, specifically the processing flow for various payment methods
• Self starter and problem solver, with strong analytical skills. The ability to break down problems and communicate results
• Technology savvy with the ability to navigate payments system user interfaces and reporting/dashboarding tools
• Leadership - Ability to lead, manager and mentor a team of risk analysts and underwriters. Including creating processes and developing systems to streamline operations

Responsibilities

• Manage the day to day review of transaction monitoring
• Manage the day to day review of merchant account review
• Manage the Payments Operations Inbox, including partnering with the Support and Accounting teams to deliver excellent customer service
• Re-build the merchant account review process and integrated it into a system (i.e. JIRA, Salesforce, etc…)
• Create a transparent and digestible approach to assigning and tracking work assignments
• Maintained performance for fraud losses

Preferred Qualifications

• Customer centric approach - The ability to meet risk management requirements while delivering excellent customer experiences
• Communication - Clear reporting and cross functional collaboration

Benefits

• You’ll have access to generous health, vision, and dental insurance options, as well as a free subscription to Bright, a wellness platform that offers live and on-demand fitness, meditation, mindfulness, and nutrition classes
• You’ll get a competitive PTO package that includes 20 PTO days, 3 flex days, 4 optional volunteer Days, 12 paid holidays, as well as paid parental leave
• You’ll receive a 401k match to help invest in your future
• Everything you need to be successful, shipped right to your door
• The salary range for this position is: $85,500 - $128,000. You may also be eligible for a discretionary bonus
• This is a permanent, full-time, fully remote position