Risk & Compliance Incident Management

Summary

Join Remote as a Payroll Incident/Risk Specialist and make a difference in the global employment space. Collaborate with cross-functional teams to deliver exceptional payroll services to employees and customers. This fully remote position offers flexible hours and empowers ownership and proactivity. The ideal candidate will have 3+ years of payroll experience, strong problem-solving skills, and excellent communication abilities. Remote offers competitive compensation and benefits, including flexible paid time off, 16 weeks of paid parental leave, and a work-from-anywhere policy. The base salary range is $83,150 USD - $93,550 USD.

Requirements

• Strong sense of ownership, problem-solving and continuous improvement mindset
• You are a super-connector, bringing together a taskforce to resolve incidents or potential incidents
• You will have 3 years+ experience within a Payroll environment
• You should have excellent project management, organizational skills and relationship building skills
• Outstanding communication skills: written and spoken
• Writes and speaks fluent English

Responsibilities

• Identify and raise potential incidents, risks and anticipated points of resistance
• Own payroll incidents end to end, ensuring a resolution and develop specific plans to mitigate or address the concerns with the relevant stakeholders
• Investigate cases that are more complex with complete ownership and creativity
• Build relationships with other stakeholders highlighting the importance of incident impact
• Consider ways to improve process including automation
• Proactively flag and seek long-term solutions for outstanding issues and process blockers
• Own a database of RCAs and recommendations to reduce recurring incidents
• Work on the change management logs, be up to date and support the changes logged to ensure a positive customer-facing experience
• Provide period reporting to team members, department Leaders and the wider business on recent trends in Payroll incidents

Preferred Qualifications

It's not required to have experience working remotely, but considered a plus

Benefits

• Work from anywhere
• Flexible paid time off
• Flexible working hours (we are async )
• 16 weeks paid parental leave
• Mental health support services
• Stock options
• Learning budget
• Home office budget & IT equipment
• Budget for local in-person social events or co-working spaces