Risk Operations Specialist

Summary

Join Melio's Risk & Compliance Team as a Risk Operations Specialist and contribute to protecting our platform and users from fraudulent activities. This remote position, based in Denver, requires 1+ years of experience in risk, customer experience, or payment operations, ideally in fintech, along with ZenDesk experience. You will handle frontline fraud and policy decisions, manage escalations, and communicate with end-users. The role involves collaborating cross-functionally and creating leads for new data sources. Melio offers a competitive compensation package, including medical, dental, vision, 401k matching, stock options, wellness programs, generous time off, food perks, and growth and development opportunities.

Requirements

• 1+ years of experience within risk, customer experience or payment operations, ideally in the fintech space
• 1+ years experience working with ZenDesk
• Available to work between 10AM and 7PM MST, Monday through Friday
• Experience maintaining personal and group KPIs related to capacity and quality
• Excellent interpersonal, collaboration and communication skills
• Demonstrated ability to proactively problem solve and be a top-notch team player

Responsibilities

• Handle frontline fraud and policy decisioning to support ongoing business needs
• Manage escalations related to Risk decisioning through cross-functional collaboration
• Complete Zendesk tickets and written communications related to end users, internal escalations, partnerships or live payments according to relevant prioritization
• Communicate with end users via phone around account recovery efforts
• Create leads for new data sources, processes and segmentation

Preferred Qualifications

Experience working on a global team

Benefits

• Competitive compensation packages: The annual base salary range for this position is $65,000 - $80,000
• Medical, dental, vision: We offer highly competitive and selected plans with 100% coverage, FSA and HSA
• 401K matching and stock options
• Wellness: We take a holistic approach to wellness at Melio with a focus on providing financial, physical, emotional, social, and community support for our employees
• Time Off: We offer competitive vacation time, sick days, holidays, parental leave and wedding days
• Food perks: Enjoy our fully stocked kitchens, along with a weekly Seamless stipend and plenty of catered meals each week
• Growth and development: Lean on the diverse team to foster professional and personal growth through workshops, mentorship programs, and team building activities