Business Operations Specialist

Summary

Join SAP Fioneer's operations support team and contribute to improving our Service Desk and ensuring efficient processes. You will design dashboards, support compliance initiatives, and collaborate with service delivery teams to enhance operational processes. This role demands strong analytical skills and experience in the financial services environment, ideally with SAP solutions. You will work closely with various teams, manage quality assurance, and monitor project progress. SAP Fioneer offers a competitive compensation package, flexible working policy, and opportunities for growth within a fast-paced, innovative environment. We are looking for a diligent and pragmatic individual committed to customer success.

Requirements

• Strong analytical skills and experience with analytical tools
• Experience in the financial services environment, ideally with SAP solutions is mandatory
• Good communication and presentation skills in English
• Adaptable to changing environments and requirements
• Experience in project management methods and tools
• Open minded and creative thinker

Responsibilities

• Ensure continuous improvements for operational processes, compliance, service portfolio efficiency
• Manage quality assurance processes within Application Management Services including operational procedure documentation, job aids, how-to’s
• Responsible for insights across the different customers, processes, resource availability, contract agreements etc
• Align and build a strong relationship with key stakeholders from product support, engineering, and service delivery as well as across the different division of SAP Fioneer
• Support customer project team requests related to Service Desk features and processes
• Support project management tasks for Application Management Services related initiatives and projects
• Monitor progress continuously and make detailed reports on measurable items, such as budgets, milestones, and risks
• Function as service lead and main contact at customer for service delivery and ensure success of service delivery
• Define service enhancement and improvement roadmap
• Ensure service delivery is aligned to regulatory requirements

Preferred Qualifications

• Good communication and presentation skills- Ability to clearly articulate topics and provide proper presentations to internal and external stakeholders
• Good analytical skills- Ability to deconstruct information into smaller categories in order to draw conclusions, including logical reasoning, critical thinking, communication, research, data analysis, and creativity
• Team player- Ability to build strong relationship with follow team members

Benefits

• Opportunity to shape the fast-changing financial services landscape
• Flexibility to work and gain experience in different areas of the company as you grow your career
• Fast-paced start-up type culture with an experienced team, strong brand, and an enviable product portfolio
• Work with some of the smartest and most driven individuals around the world
• Competitive compensation package and countless growth opportunities
• Flexible working policy, so you can work when and where it's comfortable for you
• Unparallel impact + Exponential growth + The best of both worlds + Bold innovation + Constant development
• Lean hierarchy environment with focus on your growth in providing individual career paths