Gusto is hiring a
Risk Product Operations Specialist

Summary

Join Gusto as a Risk Product Operations Specialist and help instill a risk framework and mitigation procedures for our Gusto Money and Members products. This individual will implement new features, refine existing processes, and ensure risk requirements are met to deliver a world-class customer experience.

Requirements

• 4-7 years of experience in Banking and/or Fintech fields
• Ability to think strategically, identify areas of opportunity, and influence change across the Risk organization
• An insatiable appetite for operational excellence, knack for creative thinking, project and product management, ability to spot unusual patterns, and sharp attention to detail
• Demonstrated experience using SQL and Excel. Innovative and creative skills to pull and derive insights from data, collect and interpret feedback to solve problems and monitor solution results
• Proven project and product-management skills, with demonstrated experience delivering on a deadline. Excellent time management skills and curiosity in product design
• Driven by a strong moral compass, is objective yet compassionate, and does the right thing every time
• Demonstrated cross-functional communication and influence with product managers, engineers, and other technical teams, and/or customers
• Goal-oriented, positive, and proactive. Comfortable in a fast-paced, operationally focused, and results-oriented work environment. Willingness to lead by example, own operational and technical responsibilities

Responsibilities

• Act as the knowledge owner for products, processes, and analytics for Gusto Money and Members products
• Identify existing and emerging risks and what opportunities we have to mitigate those risks
• Work with engineering, product, other cross-functional teams, and external stakeholders to drive action and development on a regular cadence to improve internal and external user experiences
• Align with the product team on the go-to-market roadmap for new features and work with the Operations team to ensure that Risk is prepared to deliver an excellent customer experience for upcoming product and feature launches
• Use all data and tools available, both quantitative and qualitative, to drive upstream solutions in the product and reduce operational and customer pain points resulting in increased scalability. Work with SQL and Excel / Google Sheets to monitor success of tools and solutions
• Pull data, via self-service dashboards and SQL queries, to highlight important themes in Risk systems
• Scope and drive continual enhancements to our processes to identify and mitigate movement from exposure to severe delinquency

Benefits

• Health insurance
• 401(k)s
• Expert HR
• Team management tools