Jeeves is hiring a
Payment Operations Specialist, Remote - Spain

Summary

Jeeves is seeking a motivated, analytical Payment Operations Specialist to manage payment operations, improve processes, and ensure compliance with card scheme regulations. The role involves leading projects, managing relationships with vendors, and partnering with various teams. The position is remote and based in Spain.

Requirements

• Fluent in English (Jeeves is a global company and English is the language used internally to communicate between regions)
• 4+ years experience in designing and managing processes to meet all payment regulatory, network, and compliance requirements
• 4+ years experience in the card/plastic issuer side and card process, in standards, design, and quality
• Knowledge and relationship with third-party providers to assure contractual compliance
• Experience in card scheme implementations, processes, tools, and procedures
• Experience in searching and finding information to troubleshoot

Responsibilities

• Lead multiple stakeholders (internal and external) through complex projects leveraging expert project management, communication skills, and techniques
• Planning, directing, organizing, and controlling payment operations and the related vendor management
• Provide procedures and functions to ensure timely, accurate, and complete processing of transactions
• Identifies, evaluates, and manages risk within areas of responsibility and implements risk mitigation solutions together with the tech and product team
• Assures card scheme regulations and policies in compliance with our company to ensure good behavior in our processes
• Responsible for root-cause problem resolution for key back-office operational problems and incidents
• Assists in making recommendations for appropriate changes to improve user experience, reduce processing expenses, and implement efficiencies in servicing the payments experience
• Provides operational planning and support to the Product team during implementations and onboarding projects
• Monitoring acceptance rate and payments OKRs
• Identify vulnerable gaps in process to troubleshoot and optimize processes of continuous improvement of cards
• Reviewing the authorization process and card manufacturing delivery process