Product Operations Specialist

Summary

The Product Operations Specialist at Red Canary is responsible for driving the product lifecycle with a focus on data enablement. The role involves evaluating SDLC, managing tools/tech stack, analyzing product performance data, preparing reports, serving as the primary point of contact for data & metrics, and supporting various processes within the product department.

Requirements

• 5 years of experience in similar roles
• Bachelor’s degree in relevant field
• Deep experience with Jira, Zendesk, Asana
• Experience with Google Suite and Slack
• Strong analytical and problem-solving skills, with the ability to make informed decisions with limited information
• Exceptional communicator in both written and verbal interactions; clear, concise, and courageous in giving tough yet supportive feedback when needed to leaders at all levels
• Ability to adapt in a growing, changing environment
• High propensity for learning

Responsibilities

• Evaluate and improve overall SDLC
• Manage internal Engineering and Product tools/tech stack and research, recommend, procure and manage new tools to fill existing gaps
• Analyze product performance data and operational metrics to identify trends, areas for improvement, and potential risks
• Prepare and present reports on software development metrics, product operations metrics, progress, and outcomes to senior management
• Serve as the primary point of contact for data & metrics internally, facilitating communication with various departments to provide full picture of data
• Prepare and present analytics via reports and dashboards. This includes providing data for existing rhythms like, monthly product & operations reviews, QBRs, Roadmap Reviews and Board meetings
• Support various processes and programs within the product department that are adjacent to the focus areas above

Benefits

• 100% Paid Premiums: Red Canary offers a 100% paid plan option for medical, dental and vision for you and your dependents. No waiting period
• Health & Wellness - Access to mental health services, Employee Assistance Program and additional programs to incentivize healthy habits
• Fertility Benefits: All new hires are eligible for benefits as of their first day
• Flexible Time Off: Take the time you need to recharge including vacation, sick, bereavement, jury duty, and holidays
• Paid Parental Leave- Full base pay to bond/care for your new child
• Pre-Tax Plans - Red Canary offers a variety of plans to fit you and your dependent specific needs including FSA, HRA and HSA, with employer funding to offset out of pocket health care expenses
• Flexible Work Environment- With 60% remote workforce, Canaries can work virtually from almost anywhere in the US