Risk User Experience Manager

Summary

Join Mercury's Risk team as a Risk User Experience Manager to lead a team of risk experts. You will oversee projects, implement product solutions, and bring operational rigor to the team, ensuring high-quality risk decisions while providing excellent user experiences. The role involves hiring and leading a team, improving team efficiency, working cross-functionally to improve products, identifying opportunities for efficiency improvements, and contributing to day-to-day operations. You will need people management experience, experience in banking or fintech risk, product sense, and a strong track record of scaling operational teams. The position requires excellent communication skills, a commitment to quality, and the ability to handle escalations in high-stakes environments. Mercury offers a competitive total rewards package including base salary, equity, and benefits.

Requirements

• Have 2+ years of people management experience
• Have experience working in banking, fintech, or other financial services in the risk space
• Have product sense and knowledge of banking products (e.g., ACH, International Wires, SWIFT, checks, and debit cards)
• Have a strong track record of scaling operational teams and programs through process and tooling enhancements
• Be a highly motivated people leader, comfortable working within a high risk environment under minimal supervision
• Be extremely comfortable handling escalations and provide exceptional judgment in high-stakes, high-risk environments
• Enjoy learning new systems and processes in a fast paced environment
• Have excellent written and verbal communication skills
• Be obsessed with quality

Responsibilities

• Hire and lead a team that is efficient, competent, and extremely resourceful in helping resolve user inquiries and making critical financial risk decisions
• Improve team efficiency and effectiveness by setting performance goals and monitoring performance metrics at an individual and team level
• Work cross-functionally to improve our product, investigate thorny technical (either engineering or banking-related) issues, and fix bugs
• Identify and drive forward opportunities to improve efficiency through training, process enhancements, and technology (tooling) improvements
• Help the team work towards extremely high standards on quality by conducting sampling and quality control reviews of key workflows
• Contribute to day-to-day operations by providing guidance on complex, in-depth, cross-product investigations

Benefits

• Base salary
• Equity (stock options)