Robotics Field Service

Summary

Join Formic's Production Optimization Team as the Head of Robotics Field Service, leading a nationwide team of Field Service Engineers (FSEs). You will foster a performance-driven culture, coach team members, and scale the team through effective hiring and mentorship. Oversee field execution of maintenance, drive compliance with safety procedures, and manage team scheduling and call routing. Ensure team proficiency in robotics platforms and implement root cause analysis reviews. Partner with internal stakeholders on improvements to CMMS and maintenance data, and ensure the team executes on operational KPIs. This role requires 10+ years of experience in field service or maintenance, ideally in automation or robotics, and 5+ years in people management. The position involves approximately 20-30% domestic travel.

Requirements

• 10+ years of experience in field service or maintenance, ideally in automation, robotics, or industrial systems
• 5+ years of experience in a people management position, leading direct reports
• Technically fluent in robotic and automation platforms; comfortable interpreting schematics and engaging on troubleshooting topics
• Proven ability to lead, coach, and grow technical teams
• Strong organizational and communication skills - email, phone, field reports, and cross-team dialogue
• Experience with CMMS (e.g. MaintainX, FIIX, UpKeep, etc.) and workforce routing tools
• Comfortable with 20-30% travel (domestic)

Responsibilities

• Lead, manage, and develop a nationwide team of Robotics Field Service Engineers (FSEs)
• Foster a performance-driven culture with strong service ownership and urgency
• Coach team members on diagnostics, customer interaction, and problem-solving
• Scale the team through effective hiring, onboarding, and mentorship
• Oversee field execution of preventive, corrective, and predictive maintenance
• Drive compliance with safety procedures, LOTO standards, and operational SOPs
• Manage team scheduling, call routing and coverage, and coordination to meet service-level objectives
• Support high-priority troubleshooting alongside engineers when necessary
• Ensure team maintains proficiency in robotics platforms (Fanuc, ABB, Yaskawa, Doosan, etc.), PLCs, HMIs, pneumatics, and conveyors
• Implement root cause analysis reviews and systemic issue identification
• Own and evolve field playbooks, documentation, and service protocols
• Partner with internal stakeholders on improvements to CMMS, spare parts tracking, and maintenance data
• Ensure the team executes on operational KPIs for the field service team

Preferred Qualifications

• Background in high-speed manufacturing, packaging, or CPG environments
• Exposure to robot platforms such as Kuka, Fanuc, ABB, Yaskawa, Doosan
• Experience with root cause analysis and continuous improvement programs
• Bilingual (Spanish/English) a strong plus

Benefits

• Equity in Formic: Own a meaningful stake in a fast-growing Series A startup, backed by leading global investors
• Comprehensive Healthcare Coverage: 99% covered Medical, Dental, and Vision insurance plans, with 75% coverage for dependents, provided by Blue Cross Blue Shield and Guardian
• Additional Fully Covered Insurance Benefits: FSA & DCFSA, Life Insurance, Short-Term Disability, and Long-Term Disability through Guardian, all 100% employer-paid
• Employee Assistance Program (EAP): Fully funded by Formic and provided via Guardian, offering support when you need it most
• Paid Parental Leave: Generous parental leave to support our employees and their growing families
• Company-sponsored 401(k): Invest in your future with our company-backed retirement savings plan
• Home Office Stipend: A one-time allowance for fully remote employees to set up your ideal at-home or on the road work environment
• Monthly Cell-Phone Reimbursement: Monthly stipend toward phone and internet expenses
• Flexible Time-Off: Take the time you need, when you need it, supported by our flexible PTO policy
• Paid Company Holidays: Celebrate important dates with paid time off