Field Service Engineer II

Summary

Join Rapid Micro Biosystems as a Field Service Engineer 2 and play a crucial role in installing and maintaining Growth Direct systems, exceeding customer expectations. This position demands advanced problem-solving skills, both technically and in handling customer situations. As an experienced professional, you will be responsible for various tasks including installations, preventative maintenance, emergency repairs, and completing necessary paperwork. You will need to possess strong communication skills, expertise in decision-making, and proficiency in computer software. The role requires extensive travel and on-call availability. Rapid Micro Biosystems offers a fast-paced environment with opportunities for growth and development within a global team.

Requirements

• Demonstrated ability to read, comprehend, and interpret scientifically written documentation, including organizational and instrument procedures, and those from customer/regulatory agencies
• Strength in defining problems, collecting data, establishing facts, and drawing valid conclusions
• Well-developed and professional output of written and spoken communications
• Expertise in decision making as related to prioritizing schedule, making travel choices, and recognizing when to escalate issues to management
• Computer/Microsoft Office proficiency, especially in Outlook, Excel
• Professional email etiquette
• Regularly makes decisions autonomously with little or no guidance/supervision; a trusted resource
• Experience working with mechanical systems consisting of pneumatic and servo controlled mechanisms
• Experience working directly on software controlled instruments
• Demonstrated experience working in ISO or GMP controlled environments in the life science field
• Acquired knowledge of computer networking
• Previous experience having worked as a field engineer and understanding of appropriate and professional customer handling are required
• Minimum of technical degree or equivalent military experience, bachelor’s degree preferred
• Must have valid driver's license and US Passport

Responsibilities

• Perform successful installations at new and existing customer sites
• Complete regularly scheduled Preventative Maintenance activities on time 100% of the time
• Provide dependable and reliable service for emergency customer repairs per service levels defined by the Warranty or Service Contract 100% of the time
• Complete all paperwork within departmental goals 100% of the time
• Complete all necessary training on time to meet Quality requirements
• Develop working knowledge of industry practices and company policies
• Support the new instrument Sales Process by performing site inspections

Preferred Qualifications

• Strong understanding of the FSE role for mentoring and developing more junior FSE’s
• Deep knowledge of procedures to effectively contribute to updates and procedure improvements

Benefits

• May be required to work on client sites for extended hours
• Weekend on-call periodically required
• Must be able to lift 75 pounds
• Requires extended travel on short notice