Robotics Service Expert

Summary

Join Movu Robotics as a Product Expert to manage the knowledge base of a product range, support technical field teams, and contribute to quality monitoring and customer satisfaction.

Requirements

• You have a technical bachelor degree or equivalent through experience
• Experience in a technical service or commissioning function of 3 years is required
• Affinity with software is recommended
• You are hands-on
• You’re available for travel for 30% of your time worldwide
• Good knowledge of Dutch/English. French is definitely a plus
• Computer skills: MS Office + Teams
• You are sociable, eager to learn, driven and cheerful
• Customer-friendliness and passion are second nature to you

Responsibilities

• Manage the technical data of one of our products and make it available in an accessible way for our technicians & the helpdesk/hotline
• Remotely support field team Point of contact for technical escalations from the Service team and the first line helpdesk
• Making analysis of issues in the field & determine the right prioritisation towards our Quality monitoring board
• Take part of that Quality board & represent Service operations
• Take part of a rolling system of 24/7 support towards our teams and customers
• Support on the creation of training for the technical team
• Act as the point of contact for the latest info on the product
• Development of structure and tools how the service engineers should work
• Monitor the serviceability of the product and act as a driving force over the improvements to be implemented in next design release
• Keep close contact with the product owner, translate the product strategy into field actions and give the necessary feedback out of the field towards the product manager
• Manage the technical changes & coordinate the field actions to execute these
• Monitor the customer need for specific features and translate / prioritize these towards product management

Benefits

• A place in an enthusiastic, young organisation with the necessary ambitions
• The necessary freedom and the opportunity to take initiatives
• A competitive gross salary
• Group and hospitalisation insurance
• Car + fuel / charging card
• Meal vouchers (8€)
• Net allowances
• Participation CAO90 Bonus
• 12 ADV Days (32 leave days in total)