Head of Solutions - Packing Automation

Summary

Join Formic's dynamic team as the Head of Solutions, leading a team of Solutions Engineers to revolutionize American manufacturing. You will allocate project requests, provide coaching and guidance, ensure high-quality output, collaborate with various teams, and act as a point of escalation. This role requires extensive experience in production management, solutions selling, and team leadership within manufacturing or packaging environments. You will leverage your technical expertise to develop tailored solutions for customers, ensuring seamless project execution and exceeding expectations. Formic offers a competitive salary, equity, and comprehensive benefits, including health insurance, paid parental leave, and a 401k.

Requirements

• 3+ years of production or operational management experience in CPG, food production, manufacturing, or packing/packaging environments
• 3+ years of responsibility overseeing end-of-line packing and packaging activities
• 5+ years of experience in solutions selling to SMBs in packing, production, or manufacturing operations
• 3+ years of team leadership experience in solutions selling
• Technical or engineering degree relevant to manufacturing/packaging automation
• Familiarity with end-of-line packaging factory automation, preferably palletizing and/or case packing
• Firm understanding of the production and operational impacts of deploying turnkey automation systems
• Familiarity with various robotic automation applications and solutions for packing and packaging
• Ability to organize, track, and manage deliverables across multiple concurrent projects
• Excellent problem-solving and critical thinking skills
• Superior written and verbal communication skills
• Outstanding interpersonal skills and ability to collaborate cross-functionally
• Proficiency in Microsoft or Google Workspace office products
• Ability to travel up to 25%

Responsibilities

• Allocate incoming requests for scoping, customer site support, proposal creation, and contract drafting based on team members’ experience, workload, and geography
• Provide coaching and guidance on solution development for end-of-line packaging applications, available tools/resources, and professional growth opportunities
• Prepare and enable Solutions Engineers to establish credibility with customers as trusted technical and production experts
• Ensure consistent, high-quality output from the team while adhering to standard operating procedures
• Collaborate with Formic’s Product Team to identify and address product gaps and streamline quoting processes
• Work with Product, Deployment, and Production Optimization Teams to secure technical resources during peak demand
• Support collaboration between Solutions Engineers and the Sales Team to deploy the most suitable Standard Automation Products for customer challenges
• Oversee the seamless handoff of closed-won opportunities to the Deployment Team
• Collaborate with Sales, Sales Operations, Product, and Finance & Legal Teams to align tools and processes across departments
• Act as the first point of escalation for decisions on whether to proceed with specific opportunities
• Escalate technical or application support needs to the Product Team when required
• Recruit, onboard, and train new hires to ensure rapid proficiency and productivity
• Maintain and develop tools to capture knowledge, automate decision-making, and enhance the quality and efficiency of the Solutions Team
• Recommend procedural, design, or equipment changes where necessary
• Use customer insights and feedback to identify gaps in Formic’s technical, operational, and commercial offerings
• Communicate findings and recommendations to the leaders of other departuments, such as Sales, Product, and Deployment
• Visit customer sites as needed

Preferred Qualifications

Experience with CAD drafting and 3D modeling

Benefits

• Insurance (medical, dental, vision, life, STD, LTD)
• Equity in Formic
• 99% coverage on our base Medical, Dental, and Vision insurance plans (75% coverage for dependents) via Blue Cross Blue Shield and Guardian, with buy-up options, as well
• FSA & DCFSA
• Life insurance, Short-Term Disability, and Long-term Disability plans (covered at 100%) via Guardian
• Employee Assistance Program
• Paid parental leave
• Company-sponsored 401k
• Home Office Stipend for remote and hybrid roles
• Monthly Phone/Internet Reimbursement
• Flexible time off policy and 10+ company holidays
• Opportunity to join a talented and diverse team united behind our mission to revolutionize American manufacturing