Senior Client Success Partner

Summary

Join Qventus, a healthcare transformation leader, as a Sr. Client Success Partner - Robotics. You will strategically partner with third-party robotic vendors, leveraging your expertise in robotic surgery program management. Key responsibilities include strategic oversight, internal program management, implementation, and intuitive program coordination. This role requires 3-5 years of robotics-focused perioperative experience and proven program management skills. Success in this position demands strong executive presence, relationship-building abilities, and familiarity with EHR systems. Qventus offers a competitive salary, open paid time off, parental leave, professional development opportunities, wellness programs, technology stipends, employee referral bonuses, and stock options.

Requirements

• 3-5 years of robotics-focused perioperative experience in healthcare consulting or a SaaS company
• Proven ability to manage large, complex programs with multiple stakeholders
• Expertise in surgical domain operations and hospital workflows
• Strong executive presence and ability to present compelling data insights
• Demonstrated success in relationship building with key stakeholders, including C-Suite executives
• Experience in project management and program success metrics definition
• Familiarity with EHR systems and strong technical aptitude
• Ability to travel 25%-50% nationwide

Responsibilities

• Develop strategic positions to champion client robotic goals and ensure effective asset utilization using Qventus optimization tools
• Partner with product marketing and sales to define the Go-to-Market strategy for robotic surgery optimization
• Serve as a Subject Matter Expert (SME) for elevating robotics programs and participate in client robotic governance meetings
• Translate client visions into measurable, actionable recommendations for all stakeholders
• Establish differentiated delivery strategies that enhance user referenceability and champion status
• Apply Change Management techniques to drive client and partner success
• Oversee internal planning, metrics management, and reporting to align cross-functional teams for delivery, sales, marketing, and product success
• Collaborate with sales and delivery teams on client implementations and program expansions
• Support governance activities in partnership with Client Success Partners (CSP) and Analytics Success Partners (ASP)
• Coordinate case study development and marketing collateral with the marketing team
• Manage project milestones with delivery and client engineering teams, ensuring smooth execution and issue resolution
• Coordinate training and access provisioning for external stakeholders ahead of go-live dates
• Maintain progress tracking, manage risks, and prioritize initiatives across multiple teams
• Prepare and present collateral for external calls and manage associated action items
• Own escalations and facilitate successful resolution
• Ensure clients and vendors utilize Qventus data to exceed outcome expectations

Preferred Qualifications

• Knowledge of healthcare competitive market influences
• Experience in acute care patient flow processes and change management
• Clinical experience in the OR (e.g., CNOR certification)

Benefits

• Open Paid Time Off
• Paid parental leave
• Professional development
• Wellness
• Technology stipends
• Generous employee referral bonus
• Employee stock option awards