SaaS Sales Assistant Instructor

Summary

Join Generation as an Instructor for the Sales Development Representative (SDR) role in the Software as a Service (SaaS) sector, leading training for remote program delivery and job placements. Contribute to changing lives of unemployed and underemployed individuals seeking economic stability and mobility.

Requirements

• A bachelor’s degree in any field or equivalent work experience
• A minimum of 2 years of relevant – hands-on – professional experience as an SDR/BDR, preferably at a SaaS company
• Conducting lead generation and lead qualification for outbound and inbound contexts is a must
• Having in-depth knowledge and hands-on experience with HubSpot and its functionalities, including automation, analysis, and customization, is a MUST (other CRM systems like Salesforce is a plus)
• Analyzing and leveraging sales metrics to drive performance improvements using the above-mentioned CRM systems
• Managing SDRs/BDRs is a plus
• At least 1 experience facilitating on-the-job SaaS Sales Training/Coaching. Experience as a professional adult trainer is essential
• Passion for helping change the life trajectories of unemployed and/or at-risk youth
• Professional certifications from Hubspot or motivation to obtain necessary Hubspot certifications on the job is a must
• Being up-to-date with the latest trends, methodologies, and opportunities in Sales. Specific knowledge on SaaS sales is a plus
• Strong command of digital tools is key, in particular: G Suite, Teams, Slack, and Outlook
• Proven track record with LMS platforms to manage and deliver training content (Canvas preferred)
• Excellent communication skills (writing + oral expression that can work for different audiences)

Responsibilities

• Assist the lead instructor in providing quality, effective, rigorous, relevant and adapted training to an adult audience
• Become familiar with and follow the course of the program as designed by Generation
• Reinforce a positive and inclusive learning environment by building strong, trusting relationships with learners, understanding their strengths and challenges, and fostering a culture of learning and teaching
• Co-facilitate and co-manage smaller breakout groups for discussions, hands-on activities, and other exercises
• Provide personalized attention to smaller groups of learners or individual learners, as needed
• Conduct assessments, input data, and regularly report progress through Canvas, Salesforce, and other relevant platforms as needed
• Monitor and support learner engagement and progress by taking attendance, answering questions, reviewing assignments, and collaborating with the Lead Instructor to address learner needs and implement support strategies
• Provide support to learners through various methods, including hosting office hours, providing 1:1 tutoring if needed, and offering asynchronous learner support
• Monitor and respond to learners' messages and requests on our communication channels (e.g. Teams, Slack)
• Share feedback with the Generation team and implement the recommendations to guarantee quality training for our learners
• Effectively use digital tools such as Teams, Canvas, Slack, and GDrive to perform daily instructional tasks
• Build strong and trusting relationships with learners, develop a detailed knowledge of their strengths and challenges while ensuring a caring learning environment
• Support and motivate learners to be resilient in their professional as well as personal journeys
• Support lead instructor and Generation team in identifying and effectively countering obstacles to learners' success and transition into a professional environment
• Participate in the organization of the cohort launch
• Attend onboarding sessions as agreed with the management team before cohort launch
• Take part of coaching cycles determined per management with specified cadence; this could include instructional team meetings, coaching conversations, participating in communities of practice and/or take part of specific professional development activities for upskilling such as attending workshops/trainings

Benefits

Remote work