H&M Group is hiring a
Sales Advisor

Summary

Join H&M as a Sales Advisor and be responsible for providing excellent customer service, welcoming & guiding customers through the store, and actively selling our products.

Requirements

• As a Sales Advisor, you'll be passionate about fashion and everything we create in-store
• Motivated by giving customers a great experience
• Communicative, creative and curious, motivated, flexible, decisive, and action-oriented
• Experience working with customer service in fashion, retail or other service-related industries

Responsibilities

• Provide excellent customer service: welcoming & guiding customers through the store & OMNI experience where available, supporting them with direct customer service
• Willingness to engage and have conversations with customers to provide excellent service
• Guide customers through our fashion trends, stories & products in all areas of the store
• Ability to effectively promote and sell our products to customers
• Actively promote our Customer Loyalty App (Hello Member) & in-store sustainability initiatives
• Representing yourself and the H&M brand positively during all customer interactions
• Support with commercial or operational actions to reach sales targets with store management team
• Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers, etc
• Use your product & fashion knowledge to share relevant information to customers
• Complete full garment cycle from unpacking and refill to steaming and ensure good garment care
• Operate fitting room and checkout areas according to best practice & processes
• Contribute to a clean and tidy sales floor and back of house (including stockrooms)
• Support with garment presentation, execution and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines
• Ensure good stock levels with replenishment routines on sales floor
• Upkeep & follow best practice for any in-store OMNI Services & in-store tech services/tools, etc (Instore Care App, Click & Collect, Smart Store etc)
• Support with opening and closing of the store

Benefits

• Comprehensive benefits inclusive of health insurance, wellness and family support programs, company match retirement plan, paid leave programs, and paid time off
• Staff discount card, usable on all our H&M Group brands in stores and online
• H&M Incentive Program – HIP