Sales Agent

Summary

Join IMPACT BRANDS, a fast-growing company specializing in health, beauty, and pet products, as a Sales Agent. You will make outbound sales calls, identify customer needs, provide solutions, and build positive relationships. The role requires strong communication and problem-solving skills, along with experience in outbound calls and customer service. IMPACT BRANDS offers professional development, a supportive team, competitive salary with performance-based bonuses, vacation and health leaves, and various other benefits.

Requirements

• Previous experience with Outbound calls, including managing cold calls functions
• Strong phone presence with exemplary customer service and sales skills
• Excellent communication skills with active listening
• Customer focus and adaptability to different personality types
• Strong problem-solving and excellent interpersonal skills
• Ability to multi-task, set priorities and manage time effectively
• Ability to handle stressful situation appropriately
• Excellent written and verbal English language skills
• Proficient in relevant computer applications

Responsibilities

• Perform a high volume of outbound sales calls to customers to interact with them and identify their needs or issues
• Clarify information and provide recommendations and solutions to customers via telephone calls
• Build positive work relationship with customers to enhance the image and public perception of a company
• Strive to improve customer satisfaction through excellent customer service
• Place outbound calls to customers to promote new products and services
• Complete call notes and call reports as necessary and update them in the database
• Obtain and evaluate all relevant data to handle complaints and inquiries
• Keep a high level of knowledge about existing products and services

Benefits

• Professional development
• Supportive global team
• Competitive Salary and performance-based bonus
• Vacation and Health Leaves
• Health Budget
• Internet Subsidy
• Team lunches
• Teambuilding and virtual events
• Long-term job position