Bilingual Call Center Sales Agent

Summary

Join Renewal by Andersen's Inside Sales Center as a bilingual agent and make a difference in our multicultural team. You will make outbound and inbound calls to homeowners interested in window and door replacements, converting calls into appointments using provided scripts. Proficiency in both English and Spanish is essential, along with excellent communication and data entry skills. The role requires multitasking, problem-solving, and the ability to handle stressful situations. Renewal by Andersen offers a competitive base pay plus incentives, comprehensive benefits, and opportunities for professional development. Our company culture values work-life balance and collaboration.

Requirements

• Bilingual in English and Spanish
• High school diploma or equivalent
• One Year of customer service experience that requires the use of a software application to assist customers, preferably in a call center environment
• Employees must have the ability to work assigned shifts
• Excellent data entry and typing skills; preferably must be able to type 35 wpm
• Demonstrates a strong ability to multi-task and problem-solve with a sense of urgency
• Superior listening, verbal, and written communication skills
• Ability to handle stressful situation appropriately

Responsibilities

• Convert inbound and outbound phone calls into appointments, follow communication “scripts” when handling different customer enquiries
• Document all call information according to standard operating procedures
• Participate in team meetings, 1:1 meetings and ongoing training as assigned by a leader within the National Inside Sales Center
• Use your language skills to drive revenue and assist in building strong relationships with Renewal by Andersen homeowners

Benefits

• Competitive base pay + incentive compensation plan
• Medical/Dental/Vision/Life Insurance
• Health Savings Account contributions
• Paid holidays plus PTO
• 401(k) plan and contributions
• Profit Sharing
• Paid Parental Leave
• Professional Development and tuition reimbursement opportunities
• A culture that supports work/life balance
• An environment where collaboration is key